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Benjamin Shao

Interim Associate Dean for China Programs & Professor
Faculty
TEMPE Campus
Mailcode
4606

Biography

Benjamin B. M. Shao is Professor of Information Systems, the Interim Associate Dean for China Programs, and the Co-Director of the Digital Society Initiative. His research interests are in IT impacts, data analytics, ICT services, IS security, and IT supply chain interface. He has published his research in journals and proceedings by associations including AIS, ACM, IEEE, and INFORMS. His research was mentioned in media outlets such as The Wall Street Journal, National Public Radio, Harvard Business Review, and The Arizona Republic. Professor Shao received numerous teaching awards at ASU, including the Outstanding Graduate Teaching Award of the W. P. Carey School of Business, the Outstanding Teaching Award for Department of Information Systems Masters Programs, the DISC Professor of the Year, and the John W. Teets Outstanding Teaching Award. He has been serving on the editorial boards of several academic journals, including Journal of the Association for Information Systems, Information Systems Research, Decision Support Systems, and Information & Management, among others. Dr. Shao has done consulting work and been involved in projects with companies and agencies including Honeywell, Ports America, CAPS Research, HRET, Research Triangle Institute, National Governors Association, and Arizona Department of Health Services. 

Education

  • Ph.D. Management Information Systems, State University of New York at Buffalo
  • M.S. Information Management, National Chiao Tung University, Taiwan
  • B.S. Computer and Information Science, National Chiao Tung University, Taiwan

Research Interests

Professor Shao's research interests include impacts of IT, data analytics, ICT services, IT supply chain interface, IS security, healthcare IT, and software project management.

Current Projects

  • Furukawa, M., Raghu, T.S., and Shao, B.B.M., "Organizational Mandates for Information Systems Usage: Management Influences and Agency Relations."
  • Hong, Y.K. and Shao, B.B.M., Global Software Sourcing: Longitude, Latitude and Familiarity.
  • Shao, B.B.M., Chou, Y.C., Gu, B., and Raghu, T.S., Integration of Information Technology with Value Chain Activities for Supply Chain Management: An Empirical Study of the Retail Industry.
  • Chou, Y.C. and Shao, B.B.M., Adoption and Performance of Mobile Sales Channel for e-Retailers: Fit with m-Retail Characteristics and Dependency on e-Retailing.
  • Tsai, J.Y., Raghu, T.S., and Shao, B.B.M., Partnership vs. Best-of-Breed: An Empirical Study of Information Technology Sourcing for E-Retailers.

Publications

Representative Publications

  • Shao, B.B.M., Shi, Z.M., Choi, T., and Chae, S., “A Data-Analytics Approach to Identifying Hidden Critical Suppliers in Supply Networks: Development of Nexus Supplier Index,” Decision SupportSystems 114(1), 2018, pp. 37-48.
  • Lee, G.W., Shao, B.B.M., and Vinze, A., "The Role of ICT as a Double-Edged Sword in Fostering Societal Transformations," Journal of the Association for Information Systems 19(3), 2018, pp. 209-246.
  • Shao, B.B.M., Lin, W.T., and Tsai, J.Y., "An Empirical Study of the Telecommunications Service Industries Using Productivity Decomposition," IEEE Transactions on Engineering Management 64(4), 2017, pp. 437-449.
  • Cazier, J.A., Shao, B.B.M., and St. Louis, R.D., "Value Congruence, Trust, and Their Effects on Purchase Intention and Reservation Price," ACM Transactions on Management Information Systems 8(4), Article 13, 2017, pp. 1-28.
  • Choi, T., Shao, B.B.M., and Shi, Z.M., “Hidden Suppliers Can Make or Break Your Operations,” Harvard Business Review Online (https://hbr.org/2015/05/hidden-suppliers-can-make-or-break-your-operations), May 29, 2015.
  • Lin, W.T., Chen, Y.H., and Shao, B.B.M., “Assessing the Business Values of Information Technology and e-Commerce Independently and Jointly," European Journal of Operational Research 245(3), 2015, pp. 815-827.
  • Chou, Y.C. and Shao, B.B.M., “Total Factor Productivity Growth in Information Technology Services Industries: A Multi-Theoretical Perspective,” Decision Support Systems 62(1), 2014, pp. 106-118.
  • Shao, B.B.M., Yin, P.Y., and Chen, A.N.K., “Organizing Knowledge Workforce for Specified Iterative Software Development Tasks,” Decision Support Systems 59(1), 2014, pp. 15-27.
  • Tsai, J.Y., Raghu, T.S., and Shao, B.B.M., “Information Systems and Technology Sourcing Strategies of E-Retailers for Value Chain Enablement,” Journal of Operations Management 31(6), 2013, pp. 345-362.
  • Chou, Y.C., Shao, B.B.M., and Lin, W.T., “Performance Evaluation of Production of IT Capital Goods across OECD Countries: A Stochastic Frontier Approach to Malmquist Index,” Decision Support Systems 54(1), 2012, pp. 173-184.
  • Furukawa, M., Raghu, T.S., and Shao, B.B.M., “Electronic Medical Records, Nurse Staffing, and Nurse-Sensitive Patient Outcomes: Evidence from the National Database of Nursing Quality Indicators,” Medical Care Research and Review 68(3), 2011, pp. 311-331.
  • Furukawa, M., Raghu, T.S., and Shao, B.B.M., "Electronic Medical Records and Cost Efficiency in Hospital Medical-Surgical Units,” Inquiry 47(2), 2010, pp. 110-123.
  • Furukawa, M., Raghu, T.S., and Shao, B.B.M., “Electronic Medical Records, Nurse Staffing, and Nurse-Sensitive Patient Outcomes: Evidence from California Hospitals, 1998-2007,” Health Services Research 45(4), 2010, pp. 941-962.
  • Keith, M., Shao, B.B.M., and Steinbart, P., "A Behavioral Analysis of Passphrase Design and Effectiveness," Journal of the Association for Information Systems 10(2), 2009, pp. 63-89.
  • Shao, B.B.M. and David, J.S., "The Impact of Offshore Outsourcing on IT Workers in Developed Countries," Communications of the ACM 50(2), 2007, pp. 89-94 (reprinted in IT Management Select 13(3), 2007, pp. 10-17).
  • Vroblefski, M., Chen, A.N.K., Shao, B.B.M., and Swinarski, M., "Managing User Relationships in Hierarchies for Information System Security," Decision Support Systems 43(2), 2007, pp. 408-419.
  • Shao, B.B.M. and Rao, H.R., "A Parallel Hypercube Algorithm for Discrete Resource Allocation Problems," IEEE Transactions on Systems, Man, and Cybernetics - Part A 36(1), 2006, pp. 233-242.
  • Shao, B.B.M., "Optimal Redundancy Allocation for Information Technology Disaster Recovery in the Network Economy," IEEE Transactions on Dependable and Secure Computing 2(3), 2005, pp. 262-267.
  • Chen, A.N.K., Hwang, Y., and Shao, B.B.M., “Measurement and Sources of Overall and Input Inefficiency: Evidences and Implications in Hospital Services,” European Journal of Operational Research 161(2), 2005, pp. 447-468.

Research Activity

Courses

Summer 2020
Course NumberCourse Title
FIN 591Seminar
DBA 707Risk Management
DBA 722Seminar: Research in Action II
DBA 723Seminar:Research in Action III
DBA 799Dissertation
Fall 2019
Course NumberCourse Title
CIS 525Strategic Value of IT
CIS 791Seminar
Spring 2019
Course NumberCourse Title
CIS 502Info Systems & Innovations
CIS 565AI and Business
Fall 2018
Course NumberCourse Title
CIS 525Strategic Value of IT
Summer 2018
Course NumberCourse Title
CIS 593Applied Project
Spring 2018
Course NumberCourse Title
CIS 502Info Systems & Innovations
CIS 525Strategic Value of IT
Fall 2017
Course NumberCourse Title
CIS 525Strategic Value of IT
CIS 791Seminar
Spring 2017
Course NumberCourse Title
CIS 502Info Systems & Innovations
CIS 525Strategic Value of IT
Fall 2016
Course NumberCourse Title
CIS 525Strategic Value of IT
Summer 2016
Course NumberCourse Title
CIS 525Strategic Value of IT
Spring 2016
Course NumberCourse Title
CIS 525Strategic Value of IT
Fall 2015
Course NumberCourse Title
CIS 525Strategic Value of IT
CIS 791Seminar

Honors/Awards

Career and Professional Awards; Teaching Awards

  • Huizingh Outstanding Graudate Teaching Award for W. P. Carey School of Business, Arizona State University, 2017-2018.
  • Outstanding Teaching Award for Department of Information Systems Masters Programs, W. P. Carey School of Business, Arizona State University, 2015-2016
  • The DISC Professor of the Year Award for Excellent Teaching, W. P. Carey School of Business, Arizona State University, 2002-2003, 2004-2005
  • Recognition for Undergraduate Teaching by the Department of Information Systems Club, W. P. Carey School of Business, Arizona State University, 2000-2001
  • Finalist for the John W. Teets Outstanding Teaching Award of the Business School Council, Arizona State University, 2000-2001, 2002-2003
  • Finalist for the Outstanding Graduate Teaching Award of the W. P. Carey School of Business, Arizona State University, 2014

Editorships

Professional Leadership
Senior Editor: Decision Support Systems; Associate Editor: Journal of the Association for Information Systems (2009-2012), MIS Quarterly Special Issue on "Information System Security in a Digital Economy," Information Systems Research Special Issue on "Humans, Algorithms, and Augmented Intelligence," European Journal of Information Systems Special Issue on "Information Security and Privacy in Organizations," Information & ManagementInformation Technology & Management, Pacific Asia Journal of the Association for Information Systems, Electronic Commerce Research and Applications, International Journal of Business Intelligence Research, International Journal of Applied Metaheuristic Computing. Ad Hoc Reviewer: MIS Quarterly, Information Systems Research, Management Science, Journal of Management Information Systems, Journal of the Association for Information Systems, IEEE Transactions, ACM Transactions, Communications of the ACM

Work History

Corporate and Public Sector Leadership
Second Lieutenant Comptroller, National Defense Medical Center, 1991-1993