Center for Services Leadership

The Center for Services Leadership links business practice with scholarly knowledge to provide tools, techniques and concepts that service and non-service firms can use as they focus on services and quality as a competitive advantage.

Contact

Office: McCord Hall 460

Mailing Address:
Main Campus PO BOX 872106 Tempe, AZ 85287-2106

Phone: 480-965-6201

Fax: 480-965-2180

Email: csl@asu.edu

Mail Code: 2106

Name
Expertise
Mary Bitner
Professor

Mary Jo Bitner is one of the founders of the service marketing discipline, committing her career to the study of customer-employee interactions, technology delivered service, service infusion and customer satisfaction.

480-965-1992
BAC 451
Michael Mokwa
Professor

Michael Mokwa's primary teaching interests are in strategic marketing management, strategic branding, sports business and leadership.

480-965-3134
BAC 467
Detra Montoya
Clinical Associate Professor
480-965-6325
BUSINESS COLLEGE C WING
Douglas Olsen
Associate Professor

Olsen holds a joint appointment with W. P. Carey School of Business and Thunderbird School of Global Management at ASU. His research focuses on innovation and consumer behavior.

480-965-6157
Name
Expertise
Manager, Marketing and Programs
480-965-4819
BAC 429
Alicia Holder
Director, Business Partnerships
480-965-6274
BAC 427
Sarah Johnson
Program Coordinator
480-965-4108
Tempe Campus
Christel Schaneberg
Administrative Secretary
Name
Mary Bitner
Professor

Mary Jo Bitner is one of the founders of the service marketing discipline, committing her career to the study of customer-employee interactions, technology delivered service, service infusion and customer satisfaction.

480-965-1992
BAC 451
Manager, Marketing and Programs
480-965-4819
BAC 429
Alicia Holder
Director, Business Partnerships
480-965-6274
BAC 427
Sarah Johnson
Program Coordinator
480-965-4108
Tempe Campus
Michael Mokwa
Professor

Michael Mokwa's primary teaching interests are in strategic marketing management, strategic branding, sports business and leadership.

480-965-3134
BAC 467
Detra Montoya
Clinical Associate Professor
480-965-6325
BUSINESS COLLEGE C WING
Douglas Olsen
Associate Professor

Olsen holds a joint appointment with W. P. Carey School of Business and Thunderbird School of Global Management at ASU. His research focuses on innovation and consumer behavior.

480-965-6157
Christel Schaneberg
Administrative Secretary