Center for Services Leadership

The Center for Services Leadership links business practice with scholarly knowledge to provide tools, techniques and concepts that service and non-service firms can use as they focus on services and quality as a competitive advantage.

Contact

Office: McCord Hall 460

Mailing Address:
Main Campus PO BOX 872106 Tempe, AZ 85287-2106

Phone: 480-965-6201

Fax: 480-965-2180

Email: csl@asu.edu

Mail Code: 2106

Name
Expertise
Mary Bitner
SUM/WTR Faculty Other

Mary Jo Bitner is one of the founders of the service marketing discipline, committing her career to the study of customer-employee interactions, technology delivered service, service infusion and customer satisfaction.

480-965-1992
BAC 451
Michael Mokwa
Professor

Michael Mokwa's primary teaching interests are in strategic marketing management, strategic branding, sports business and leadership.

480-965-3134
BAC 467
Detra Montoya
Clinical Associate Professor
480-965-6325
BUSINESS COLLEGE C WING
Douglas Olsen
Associate Professor

Olsen holds a joint appointment with W. P. Carey School of Business and Thunderbird School of Global Management at ASU. His research focuses on innovation and consumer behavior.

480-965-6157
Name
Expertise
Manager, Marketing and Programs
480-965-4819
BAC 429
Alicia Holder
Director, Business Partnerships
480-965-6274
BAC 427
Sarah Johnson
Program Coordinator
480-965-4108
Tempe Campus
Christel Schaneberg
Administrative Secretary
Name
Mary Bitner
SUM/WTR Faculty Other

Mary Jo Bitner is one of the founders of the service marketing discipline, committing her career to the study of customer-employee interactions, technology delivered service, service infusion and customer satisfaction.

480-965-1992
BAC 451
Manager, Marketing and Programs
480-965-4819
BAC 429
Alicia Holder
Director, Business Partnerships
480-965-6274
BAC 427
Sarah Johnson
Program Coordinator
480-965-4108
Tempe Campus
Michael Mokwa
Professor

Michael Mokwa's primary teaching interests are in strategic marketing management, strategic branding, sports business and leadership.

480-965-3134
BAC 467
Detra Montoya
Clinical Associate Professor
480-965-6325
BUSINESS COLLEGE C WING
Douglas Olsen
Associate Professor

Olsen holds a joint appointment with W. P. Carey School of Business and Thunderbird School of Global Management at ASU. His research focuses on innovation and consumer behavior.

480-965-6157
Christel Schaneberg
Administrative Secretary