Zhongju Zhang

Lincoln Fellow
TEMPE Campus
Associate Professor
TEMPE Campus


Zhongju Zhang is Co-director of the Actionable Analytics Lab and Associate Professor of Information Systems at the W. P. Carey School of Business, Arizona State University. Prior to that, Zhang was on the faculty of the School of Business at the University of Connecticut, and was the founding director of the MS degree program in business analytics and project management. Zhang has extensive knowledge with experiential and executive education. He has consulted extensively for General Electric on various data-centric analytics projects, and has experience developing data analytics initiatives in the Leadership Development Program for Travelers.

Zhang’s research focuses on how information technology and data analytics impact consumer behavior and decision making, create business value, and transform business models. His work has appeared in academic journals including Information Systems Research, MIS Quarterly, Production and Operations Management, INFORMS Journal on Computing, Journal of Management Information Systems, Decision Support Systems, European Journal of Operational Research, Decision Sciences. Zhang has won numerous research and teaching awards, including the Best IS Publications of the Year Award, Research Excellence Award, MBA Teacher of the Year Award, Ackerman Scholar Award.


  • PhD  University of Washington, 2003
  • MS  National University of Singapore, 1999
  • BS  Xi'an Jiaotong University, 1996

Research Interests

  • Incentives, user behaviors, and decision choices related to digital platforms and social media
  • Sharing economy business models and effects
  • Economic aspects of e-business operations and management
  • Design science and big data analytics


  • Qi, G., Chen, J., and Zhang, Z., "Mobike: A Smart Bike-Sharing Service Platform," Ivey Publishing, Product Number: 9B18M004, 1/12/2018.
  • Dong, W., Liao, S., and Zhang, Z., “Leveraging Financial Social Media for Corporate Fraud Detection,” 35(2), pp. 461-487, 2018.
  • Zhang, Z. and Feng, J, “Price of Identical Product with Gray Market Sales: An Analytical Model and Empirical Analysis,” Information Systems Research, 28(2), pp. 397-412, June 2017.
  • Huang, P. and Zhang, Z., “Participation in Open Knowledge Communities and Job Hopping: Evidence from Enterprise Software,” MIS Quarterly, 40(3), 785-806, September 2016.
  • Abrahams, A., Fan, W., Jiao, J., Wang, G., and Zhang, Z. “An Integrated Text Analytic Framework for Product Defect Discovery,” Production and Operations Management, 24(6), 975-990, June 2015.
  • Chen, L., Marsden, J., and Zhang, Z. “Theory and Analysis of Company Sponsored Value Co-creation,” Journal of Management Information Systems, 29(2), pp. 141-172, Fall 2012.
  • Ba, S., Stallaert, J., and Zhang, Z. “Online Price Dispersion: A Game-Theoretic Perspective and Empirical Evidence,” Information Systems Research, 23(2), pp. 575-592, June 2012.
  • Bapna, R., Goes, P., Wei, K.K., and Zhang, Z. “A Finite Mixture Model to Predict B2B Electronic Payments Systems Adoption,” Information Systems Research, 22(1), pp. 118-133, March 2011.
  • Ba, S., Stallaert, J., and Zhang, Z. “Balancing IT with the Human Touch: Optimal Investment in IT-based Customer Service,” Information Systems Research, 21(3), pp. 423-442, 2010
  • Zhang, Z. “Feeling the Sense of Community in Social Networking Usage,” IEEE Transactions on Engineering Management, 57(2), pp. 225-239, May 2010.
  • Chen, L., Goes, P., Marsden, J., and Zhang, Z. “Design and Use of Preference Markets for Evaluation of Early Stage Technologies,” Journal of Management Information Systems, 26(3), pp. 45-70, Winter 2009-2010.
  • Zhang, Z., Dey, D., and Tan, Y. “Pricing Communication Services with Delay Guarantee,” Informs Journal on Computing, 19(2), pp. 248-260, 2007.
  • Fan, W., Wallace, L., Rich, S., and Zhang, Z. “Tapping into the Power of Text Mining,” Communications of the ACM, 49(9), pp. 76–82, September 2006.
  • Dey, D., Zhang, Z., and De, P. “Optimal Synchronization Policies for Data Warehouses,” Informs Journal on Computing, 18(2), pp. 229–242, 2006.
  • Teo, H.H., Chan, H.C., Wei, K.K., and Zhang, Z. “Evaluating Information Accessibility and Community Adaptivity Features for Sustaining Virtual Learning Communities,” International Journal of Human Computer Studies, 59(5), pp. 671–697, November 2003.


Fall 2019
Course NumberCourse Title
CIS 325Programming for Bus Analytics
Spring 2019
Course NumberCourse Title
CIS 355Bus DataWarehouse Data Modelin
Fall 2018
Course NumberCourse Title
CIS 355Bus DataWarehouse Data Modelin
Spring 2018
Course NumberCourse Title
CIS 355Bus DataWarehouse Data Modelin
CIS 593Applied Project
Fall 2017
Course NumberCourse Title
CIS 591Seminar
Spring 2017
Course NumberCourse Title
CIS 515Business Analytics Strategy
Fall 2016
Course NumberCourse Title
CIS 591Seminar
CIS 791Seminar
Spring 2016
Course NumberCourse Title
CIS 515Business Analytics Strategy


Teaching Interests: Core courses in business and data analytics including data pre-processing and visualization, predictive modeling, data and text mining, forecasting, business analytics strategy; information systems research methods seminar; experiential and executive education


  • AWS Cloud Credits for Research, Amazon, February 2017
  • Center for the Study of Economic Liberty (CSEL) Research Award, Arizona State University, February 2017
  • Deans Summer Research Grant, UConn School of Business, May 2012, 2013 & 2014
  • Co-Recipient of the Best IS Publications of the Year (2010) Award, Association of Information Systems (AIS), 2011
  • Research Excellence Award, UConn School of Business, April 2011
  • MBA Teacher of the Year, UConn School of Business, April 2010
  • Best Research Paper Award, UConn School of Business, April 2009
  • Ackerman Scholar Award, UConn School of Business, April 20072009
  • Boeing Fund for Academic Excellence, University of Washington Business School, Winter & Spring 2003, Summer 2002
  • Edna G. Benson Fellowship, University of Washington Business School, Autumn 2002


Senior Editor

  • Decision Support Systems, 2014-current

Associate Editor

  • Electronic Commerce Research and Applications, 2011-current

Guest Associate Editor

  • MIS Quarterly

Editorial Board Member

  • Journal of Database Management, 2004  now
  • Information Technology and Management, 2010  2014
  • Journal of Electronic Commerce Research, 2010  now

Conference Co-chair

  • Conference on Information Systems and Technology (CIST), Phoenix, 2018
  • 5th China Summer Workshop on Information Management (CSWIM), Harbin, China, 2011

Associate Editor

  • International Conference on Information Systems, 2009, 2011, 2012, 2013, 2014, 2016, 2017

Track/Session Chair

  • HICSS 2018 minitrack: Data Analytics Management, Governance, and Compliance, January 3-6, 2018.

Professional Associations


Work History

Arizona State University: 2015-present. Previous appointments: University of Connecticut: 2003-2015


  • General Electric, Fairfield, CT, 2004-2011, 2013
  • Aetna, Hartford, CT, 2013
  • Travelers, Hartford, CT, 2012
  • Ports of America, Phoenix, AZ 2017;