Reynold Byers

Clinical Professor, MY
Faculty
TEMPE Campus
Mailcode
4706

Education

  • PhD  University of Rochester, 2000
  • MS  University of Rochester, 1997
  • MS  Brigham Young University, 1994

Research Interests

  • Service Operations Management
  • Design and Management of Telephone Centers
  • Financial Service Operations Strategy
  • Performance Measurement in Services

Publications

  • Reynold E. Byers and Kut C. So, "A Mathematical Model for Evaluating Cross-sales Policies in Telephone Service Centers," Manufacturing and & Service Operations Management, January 2007, Vol. 9, Iss. 1, pp 1-8.
  • Reynold E. Byers and Phillip J. Lederer, "Retail Bank Services Strategy: A Model of Traditional, Electronic, and Mixed Distribution Choices" Journal of Management Information Systems, Fall 2001, Vol. 18, No. 2, pp 129-152.
  • Reynold E. Byers and Phillip J. Lederer, "Channel Strategy Evolution in Retail Banking" forthcoming in the book of edited papers, Managing in the Information Economy: Current Research, edited by Uday Karmarkar, UCLA, and Uday Apte, SMU.

Research Activity

  • Reynold E. Byers, Marshall Freimer and Phillip J. Lederer, "Retail Banking Choice of Distribution Strategy in a Competitive Market," under revision
  • Reynold E. Byers and Rick So, "The Value of Information-based Cross-sales Policies in Telephone Service Systems."
  • Reynold E. Byers, Gregory Dobson, and Robert A. Shumsky, "Optimal Allocation of Tasks in the Design of Telephone Centers"

Courses

Summer 2017
Course NumberCourse Title
SCM 432Control Sys-Supply Chain Mgmt
SCM 517Data-Driven Quality Management
SCM 591Seminar
Spring 2017
Course NumberCourse Title
SCM 502Operations and Supply Mgmt
SCM 515Decision Mod-Supply Chain Mgmt
SCM 518Analytical Decision Modeling I
SCM 587Project Management
Fall 2016
Course NumberCourse Title
SCM 502Operations and Supply Mgmt
SCM 515Decision Mod-Supply Chain Mgmt
SCM 518Analytical Decision Modeling I
Summer 2016
Course NumberCourse Title
SCM 432Control Sys-Supply Chain Mgmt
SCM 587Project Management
SCM 591Seminar
Spring 2016
Course NumberCourse Title
SCM 502Operations and Supply Mgmt
SCM 515Decision Mod-Supply Chain Mgmt
SCM 587Project Management
Fall 2015
Course NumberCourse Title
SCM 502Operations and Supply Mgmt
SCM 587Project Management
SCM 591Seminar
Summer 2015
Course NumberCourse Title
SCM 432Control Sys-Supply Chain Mgmt
SCM 502Operations and Supply Mgmt
SCM 591Seminar
Spring 2015
Course NumberCourse Title
SCM 515Decision Mod-Supply Chain Mgmt
SCM 587Project Management
SCM 591Seminar
Fall 2014
Course NumberCourse Title
SCM 502Operations and Supply Mgmt
SCM 587Project Management
Summer 2014
Course NumberCourse Title
SCM 432Control Sys-Supply Chain Mgmt
SCM 502Operations and Supply Mgmt
SCM 591Seminar
Spring 2014
Course NumberCourse Title
SCM 515Decision Mod-Supply Chain Mgmt
SCM 587Project Management
SCM 591Seminar
Fall 2013
Course NumberCourse Title
SCM 502Operations and Supply Mgmt
SCM 587Project Management
Summer 2013
Course NumberCourse Title
SCM 521Supply Management/Negotiation
SCM 591Seminar
Spring 2013
Course NumberCourse Title
SCM 587Project Management
SCM 591Seminar
Fall 2012
Course NumberCourse Title
SCM 502Operations and Supply Mgmt
SCM 515Decision Mod-Supply Chain Mgmt
SCM 587Project Management

Honors/Awards

  • University of California, Irvine Faculty Career Development Award, 2004
  • William E. Simon Graduate School of Business Fellowship, 1994 - 1998
  • Brigham Young University Presidential Scholarship, 1986 - 1987, 1990

Work History

Arizona State University: 2007-present. Previous Appointments: University of California, Irvine; University of Rochester; Brigham Young University; Utah Valley State College

Expertise Areas