Reynold Byers

Clinical Professor, MY
Faculty
TEMPE Campus
Mailcode
4706

Education

  • PhD  University of Rochester, 2000
  • MS  University of Rochester, 1997
  • MS  Brigham Young University, 1994

Research Interests

  • Service Operations Management
  • Design and Management of Telephone Centers
  • Financial Service Operations Strategy
  • Performance Measurement in Services

Publications

  • Reynold E. Byers and Kut C. So, "A Mathematical Model for Evaluating Cross-sales Policies in Telephone Service Centers," Manufacturing and & Service Operations Management, January 2007, Vol. 9, Iss. 1, pp 1-8.
  • Reynold E. Byers and Phillip J. Lederer, "Retail Bank Services Strategy: A Model of Traditional, Electronic, and Mixed Distribution Choices" Journal of Management Information Systems, Fall 2001, Vol. 18, No. 2, pp 129-152.
  • Reynold E. Byers and Phillip J. Lederer, "Channel Strategy Evolution in Retail Banking" forthcoming in the book of edited papers, Managing in the Information Economy: Current Research, edited by Uday Karmarkar, UCLA, and Uday Apte, SMU.

Research Activity

  • Reynold E. Byers, Marshall Freimer and Phillip J. Lederer, "Retail Banking Choice of Distribution Strategy in a Competitive Market," under revision
  • Reynold E. Byers and Rick So, "The Value of Information-based Cross-sales Policies in Telephone Service Systems."
  • Reynold E. Byers, Gregory Dobson, and Robert A. Shumsky, "Optimal Allocation of Tasks in the Design of Telephone Centers"

Courses

Fall 2017
Course NumberCourse Title
WPC 501Statistics for Managers
SCM 501Basics of Ops & Supply Mgmt
Summer 2017
Course NumberCourse Title
SCM 432Control Sys-Supply Chain Mgmt
SCM 517Data-Driven Quality Management
SCM 591Seminar
Spring 2017
Course NumberCourse Title
SCM 502Operations and Supply Mgmt
SCM 515Decision Mod-Supply Chain Mgmt
SCM 518Analytical Decision Modeling I
SCM 587Project Management
Fall 2016
Course NumberCourse Title
SCM 502Operations and Supply Mgmt
SCM 515Decision Mod-Supply Chain Mgmt
SCM 518Analytical Decision Modeling I
Summer 2016
Course NumberCourse Title
SCM 432Control Sys-Supply Chain Mgmt
SCM 587Project Management
SCM 591Seminar
Spring 2016
Course NumberCourse Title
SCM 502Operations and Supply Mgmt
SCM 515Decision Mod-Supply Chain Mgmt
SCM 587Project Management
Fall 2015
Course NumberCourse Title
SCM 502Operations and Supply Mgmt
SCM 587Project Management
SCM 591Seminar
Summer 2015
Course NumberCourse Title
SCM 432Control Sys-Supply Chain Mgmt
SCM 502Operations and Supply Mgmt
SCM 591Seminar
Spring 2015
Course NumberCourse Title
SCM 515Decision Mod-Supply Chain Mgmt
SCM 587Project Management
SCM 591Seminar
Fall 2014
Course NumberCourse Title
SCM 502Operations and Supply Mgmt
SCM 587Project Management
Summer 2014
Course NumberCourse Title
SCM 432Control Sys-Supply Chain Mgmt
SCM 502Operations and Supply Mgmt
SCM 591Seminar
Spring 2014
Course NumberCourse Title
SCM 515Decision Mod-Supply Chain Mgmt
SCM 587Project Management
SCM 591Seminar
Fall 2013
Course NumberCourse Title
SCM 502Operations and Supply Mgmt
SCM 587Project Management
Summer 2013
Course NumberCourse Title
SCM 521Supply Management/Negotiation
SCM 591Seminar
Spring 2013
Course NumberCourse Title
SCM 587Project Management
SCM 591Seminar

Honors/Awards

  • University of California, Irvine Faculty Career Development Award, 2004
  • William E. Simon Graduate School of Business Fellowship, 1994 - 1998
  • Brigham Young University Presidential Scholarship, 1986 - 1987, 1990

Work History

Arizona State University: 2007-present. Previous Appointments: University of California, Irvine; University of Rochester; Brigham Young University; Utah Valley State College

Expertise Areas