Reynold Byers

Reynold.Byers@asu.edu
480-965-9488
BA 408

Clinical Professor
Faculty
TEMPE Campus
Mailcode
4706

CV

pro_Byers_2212250.pdf

Education

  • Ph.D. University of Rochester 2000
  • M.S. University of Rochester 1997
  • M.S. Brigham Young University 1994

Research Interests

  • Service Operations Management
  • Design and Management of Telephone Centers
  • Financial Service Operations Strategy
  • Performance Measurement in Services

Publications

  • Reynold E. Byers and Kut C. So, "A Mathematical Model for Evaluating Cross-sales Policies in Telephone Service Centers," Manufacturing and & Service Operations Management, January 2007, Vol. 9, Iss. 1, pp 1-8.
  • Reynold E. Byers and Phillip J. Lederer, "Retail Bank Services Strategy: A Model of Traditional, Electronic, and Mixed Distribution Choices" Journal of Management Information Systems, Fall 2001, Vol. 18, No. 2, pp 129-152.
  • Reynold E. Byers and Phillip J. Lederer, "Channel Strategy Evolution in Retail Banking" forthcoming in the book of edited papers, Managing in the Information Economy: Current Research, edited by Uday Karmarkar, UCLA, and Uday Apte, SMU.

Research Activity

  • Reynold E. Byers, Marshall Freimer and Phillip J. Lederer, "Retail Banking Choice of Distribution Strategy in a Competitive Market," under revision
  • Reynold E. Byers and Rick So, "The Value of Information-based Cross-sales Policies in Telephone Service Systems."
  • Reynold E. Byers, Gregory Dobson, and Robert A. Shumsky, "Optimal Allocation of Tasks in the Design of Telephone Centers"

Courses

Spring 2021
Course NumberCourse Title
SCM 515Decision Mod-Supply Chain Mgmt
SCM 518Analytical Decision Modeling I
SCM 587Project Management
SCM 591Seminar
Fall 2020
Course NumberCourse Title
SCM 300Global Supply Operations
WPC 501Statistics for Business
SCM 515Decision Mod-Supply Chain Mgmt
SCM 587Project Management
Summer 2020
Course NumberCourse Title
SCM 591Seminar
Spring 2020
Course NumberCourse Title
SCM 502Operations & Supply Chain Mgmt
SCM 515Decision Mod-Supply Chain Mgmt
SCM 591Seminar
Fall 2019
Course NumberCourse Title
WPC 501Statistics for Business
SCM 515Decision Mod-Supply Chain Mgmt
SCM 516Intro to Applied Analytics
SCM 518Analytical Decision Modeling I
SCM 587Project Management
MGT 595Continuing Registration
Summer 2019
Course NumberCourse Title
SCM 300Global Supply Operations
SCM 432Control Sys-Supply Chain Mgmt
SCM 591Seminar
Spring 2019
Course NumberCourse Title
SCM 502Operations and Supply Mgmt
SCM 515Decision Mod-Supply Chain Mgmt
SCM 587Project Management
Fall 2018
Course NumberCourse Title
WPC 501Statistics for Managers
SCM 501Basics of Ops & Supply Mgmt
SCM 587Project Management
MGT 595Continuing Registration
Summer 2018
Course NumberCourse Title
SCM 300Global Supply Operations
SCM 432Control Sys-Supply Chain Mgmt
SCM 591Seminar
Spring 2018
Course NumberCourse Title
SCM 432Control Sys-Supply Chain Mgmt
SCM 502Operations and Supply Mgmt
SCM 515Decision Mod-Supply Chain Mgmt
Fall 2017
Course NumberCourse Title
WPC 501Statistics for Managers
SCM 501Basics of Ops & Supply Mgmt
Summer 2017
Course NumberCourse Title
SCM 432Control Sys-Supply Chain Mgmt
SCM 517Data-Driven Quality Management
SCM 591Seminar
Spring 2017
Course NumberCourse Title
SCM 502Operations and Supply Mgmt
SCM 515Decision Mod-Supply Chain Mgmt
SCM 518Analytical Decision Modeling I
SCM 587Project Management
Fall 2016
Course NumberCourse Title
SCM 502Operations and Supply Mgmt
SCM 515Decision Mod-Supply Chain Mgmt
SCM 518Analytical Decision Modeling I
Summer 2016
Course NumberCourse Title
SCM 432Control Sys-Supply Chain Mgmt
SCM 587Project Management
SCM 591Seminar

Honors/Awards

  • University of California, Irvine Faculty Career Development Award, 2004
  • William E. Simon Graduate School of Business Fellowship, 1994 - 1998
  • Brigham Young University Presidential Scholarship, 1986 - 1987, 1990

Work History

Arizona State University: 2007-present. Previous Appointments: University of California, Irvine; University of Rochester; Brigham Young University; Utah Valley State College

Expertise Areas