Help & Services

Below are the services provided by our friendly, helpful staff.

For Faculty and Staff (ASU owned computers. Limited support for personal equipment):

  • General information and requests
  • Operating system issues -OS X and Windows
  • Application installs and issues
  • Desktop and laptop hardware issues
  • Password resets
  • Canvas support & Course requests
  • Account issues
  • Multimedia Support
  • Ticket creation\Scheduling onsite visits
  • Phone\Tablet support
  • Printing support

For Students:

  • General information and directions
  • Basic connectivity
  • Referrals to appropriate places for help
  • Not provided:
    • Repair and extensive troubleshooting (hardware and operating system)
    • Application support
    • Computer of application instruction
    • Virus/malware
    • Password assistance
    • Canvas