Center for Services Leadership - Overview


We are currently working on our 2015 Symposium, which is scheduled for November 4-6, 2015.
Please check back for updates.

25th Annual Compete Through Service Symposium
November 5-7, 2014
Hilton Scottsdale Resort and Villas
Scottsdale, Arizona

The annual Compete Through Service Symposium is only conference of its kind that brings the most innovative minds in business and engaging academic thought leaders together to advance the science of service. It is where you will experience in-depth education specifically designed to help you face the challenges of competing and profiting through service.

The symposium will be delivered emphasizing three areas of focus:

Service Innovation – featuring presentations by:

  • A. T. Kearney
  • Global Business Policy Council
  • Siemens
  • Center for Services Leadership
  • Service 360

Customer Experience and Engagement – featuring presentations by:

  • Vocera Communications
  • The Arizona Diamondbacks
  • Bruce Temkin, Temkin Group
  • The Service Profit Chain Institute

Service Revenue and Growth – featuring presentations by:

  • Great Clips, Inc.
  • The INSIGHT Group
  • DuPont Sustainable Solutions
  • Dialog Direct

See complete program line up and presentation descriptions.

See Symposium 2014 Highlights on the #CTS25 Twitter Feed

Deliver front line service quality

Compete Through Service Symposium

Bringing together service-minded thought leaders from business and academia.

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2014 Sponsors

Chairman Level Sponsors

Executive Level Sponsors