Center for Services Leadership - Overview


26th Annual Compete Through Service Symposium
November 4-6, 2015
Hilton Scottsdale Resort and Villas
Scottsdale, Arizona

The annual Compete Through Service Symposium is only conference of its kind that brings the most innovative minds in business and engaging academic thought leaders together to advance the science of service. It is where you will experience in-depth education specifically designed to help you face the challenges of competing and profiting through service.

The symposium will be delivered emphasizing three areas of focus:

Customer Centric Culture – featuring presentations by:

  • Dell Inc.
  • Customer Bliss
  • Center for Service Leadership
  • Customer Care Measurement and Consulting
  • Avnet
  • Starbucks
  • More coming soon…

Service Analytics and Metrics – featuring presentations by:

  • The INSIGHT Group
  • Best Western
  • More coming soon…

Customer Experience and Engagement – featuring presentations by:

  • Lowe’s
  • Oracle
  • More coming soon…

See complete program line up and presentation descriptions.

See Symposium 2014 Highlights on the #CTS25 Twitter Feed

2015 Sponsors

Presenting Sponsor

Chairman Level Sponsors

Executive Level Sponsors

Deliver front line service quality

Compete Through Service Symposium

Bringing together service-minded thought leaders from business and academia.

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