Center for Services Leadership - Overview


Save the dates: The ALL NEW 2016 Compete Through Service Symposium will be presented October 26-28, 2016 in Scottsdale Arizona. Please check back soon for updates.

26th Annual Compete Through Service Symposium
November 4-6, 2015
Hilton Scottsdale Resort and Villas
Scottsdale, Arizona

The annual Compete Through Service Symposium is only conference of its kind that brings the most innovative minds in business and engaging academic thought leaders together to advance the science of service. It is where you will experience in-depth education specifically designed to help you face the challenges of competing and profiting through service.

The symposium will be delivered emphasizing three areas of focus:

Customer Centric Culture
featuring presentations by:

  • Avnet
  • Customer Bliss
  • Center for Service Leadership
  • Customer Care Measurement and Consulting
  • Dell, Inc.
  • Dialog Direct
  • Fedex Services
  • Starbucks
  • VWR

Service Analytics and Metrics
featuring presentations by:

  • Adobe
  • Arizona State University
  • ASU Gammage
  • Best Western International
  • Charlotte Street Advisors
  • DuPont
  • Entercoms
  • The INSIGHT Group
  • Intel
  • IBM
  • Medallia
  • PTC
  • Siemens

Customer Experience and Engagement
featuring presentations by:

  • GrayMatter Creative
  • Language of Caring, LLC
  • Lowe's
  • Oracle
  • The Co-Operators Group Limited
  • The Service Profit Chain Institute
  • Sitewire

See complete program line up and presentation descriptions.

See Symposium 2014 Highlights on the #CTS25 Twitter Feed

Compete Through Service Brochure

Compete Through Service Symposium

The 26th Annual Compete Through Service Symposium

View brochure

2015 Sponsors

Presenting Sponsor

Chairman Level Sponsors


Executive Level Sponsors

Charles Schwab
Edward Jones
Insight Group
Deliver front line service quality

Compete Through Service Symposium

Bringing together service-minded thought leaders from business and academia.

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