Center for Services Leadership - Service Blueprinting Overview

Service Blueprinting Overview

Are you looking to:

  • Identify and capture productivity and customer experience improvements?
  • Design and launch new services and processes in a streamlined and customer-focused manner?
  • Build and embed a customer focus into the fabric of your organization?

If so, Service Blueprinting can help you to meet these objectives. Through our workshops and custom programs, we help you identify and drive significant value from the Service Blueprinting approach and technique.

Service Blueprinting is a versatile and practical technique used for service improvement and innovation. This technique allows you to clearly visualize your service processes and delivery from the customers' point of view. The uniqueness of Service Blueprinting is the unrelenting focus on the customer as the center and foundation of your business.

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The Impact & Benefits of Services Blueprinting

The Impact & Benefits of Services Blueprinting

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Using Services Blueprinting Part 1

How have things changed since your staff started using service blueprints?

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Using Services Blueprinting Part 2

How can a professional actually use service blueprinting?

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Using Services Blueprinting Part 3

How can price framing be used in a service organization?

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Using Services Blueprinting Part 4

Since the service blueprinting class, has the tool been accepted by your staff?

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Using Services Blueprinting Part 5

Have you seen any measurable changes as a result of creating service blueprints?

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