Center for Services Leadership - Online Education Programs for Services Leadership
Online Education Programs for Services Leadership
The CSL offers online courses designed to provide education in the area of services leadership and excellence. These courses are developed by world renowned academic faculty and are specifically tailored for those interested in learning how to compete and grow through the use of service and services.
Current Open Enrollment Online Programs
- How to Blueprint Excellent Customer Experiences
- How to Find & Fix Service Quality Gaps
- How to Profit from Service Recovery
- How to Deliver Front Line Service Quality
- How to Innovate Using the Voice of the Customer
We also offer custom online programs specifically tailored to your company's needs.
Frequently Asked Questions
What can I expect to experience?
Online, interactive course format facilitated by faculty instructors.
Video modules, discussion boards, exercises and quizzes to apply knowledge.
What are the time requirements?
Each course is self-paced and must be completed over the span of 8 weeks. Each course requires between 6-10 hours to complete.
Is there a certificate available for completing the courses?
Yes - participants who complete all four current courses will receive the W.P. Carey Certificate in Customer Experience. Contact us for details at 480-965-6201 or visit certificate in customer experience for details.
How much do the courses and certificate cost?
Pricing per person per course:
$495 Center Member/Non-Profit
$485 Teams of 5-10
$475 Teams of 11-20 Call for special pricing for teams of 21 or more
$450 Customer Experience Certificate Participant When paying for the full certificate.
Yes - If you are interested in developing a program specific to your company's goals, contact us at 480-965-6201.
For any questions regarding online courses for services leadership, contact us at 480-965-6201 and we would be happy to assist you.