Center for Services Leadership - 29th Annual Services Leadership Institute
29th Annual Services Leadership Institute
March 30 – April 1, 2015
McCord Hall, W. P. Carey School of Business
ASU Tempe Campus
“The Institute session was exactly what I needed to help me succeed in my current role and to help me achieve the next step in my career.”
Dan Forry, Operations Manager, Cardinal Health
- Do you know what your customers truly want from you?
- How do they need to receive your service offerings in the way that works best for them?
- What is the price they are willing to pay?
- What is the service experience they are seeking?
The Services Leadership Institute will bring together leading academicians along with seasoned business leaders to show you how to apply a proven process for service quality in your organization. The Institute, held at the W. P. Carey School of Business on ASU’s Tempe Campus, is as close as you can get to a real MBA experience without committing to a full-time program. Real professors delivering real course content in a real academic environment. You will identify key improvement points to make the greatest impact on delivering what your customers really expect and what they need to remain loyal.
Program questions? Contact Alicia Holder, Director of Business Partnerships at Alicia.Holder@asu.edu or by phone at (480) 965-6201.