Strategic Service Institute

March 13-17, 2017

The Services Leadership Institute is now the Strategic Service Institute. This revolutionary program is comprised of two distinct modules. Both of these modules involve a rigorous examination of operational frameworks; pragmatic steps to achieve implementation and a strong interactive context where participants are encouraged to bring their specific challenges, share current issues, and develop action plans to enable you and your team to lead and transform your service organization.

Participants can register and attend one module or both over the course of the five days.

Program Overview

Both of the distinct modules involve a rigorous examination of operational frameworks; pragmatic steps to achieve implementation and a strong interactive context where participants will bring their specific challenges, share current issues, and develop action plans to enable you and your team to lead and transform your service organization.

March 13-15:
Module 1 – Service Management – Certificate in Service Management

Topics Covered: Components Underpinning Excellence in Service Delivery; Designing the Service Experience; Implementing and Delivering the Service Experience; Understanding the Impact of Service Experience on the Customer

March 15-17:
Module 2 – Advanced Service Leadership – Certificate in Advanced Service Leadership

Topics Covered: Unleashing Service Growth; Getting Closer to the Customer; Capturing Value from Services to Secure Profitable Growth; Leading the Service Organization

For pricing and registration information click here.

More detailed information and website coming soon.