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Learn the seven steps to profitable service recovery and best practices for applying them. Through the best practices of leading companies and the research findings on this topic, you will discover why service recovery is important to organizations.
At the end of this course, you should be able to:
This course is especially beneficial to people who are responsible for addressing or solving customer problems and complaints and people who manage service/support/complaint teams.
|Session||Register by||Start date||End date||Registration|
|Session 6||12/30/16||1/4/17||2/1/17||Register now|
|Session 8||2/1/17||2/8/17||3/8/17||Register now|
If you'd like to cancel your enrollment, please click the Cancel Course Registration button below.
If you'd like to make any changes to your enrollment, please contact the Center for Services Leadership Program Representative. Thank you!Cancel Course Registration