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Learn methods for building trust and rapport with customers. Discover strategies for actively listening to customers. Acquire tactics for dealing with difficult customers.
At the end of this course, you should be able to:
This course is especially beneficial to people who regularly interact with customers; front line employees who are responsible for ensuring positive interactions with the customer. This course is especially recommended for employees from organizations who are responsible for delivering consistent service in multiple locations.
|Session||Register by||Start date||End date||Registration|
|Session 6||12/30/16||1/4/17||2/1/17||Register now|
|Session 8||2/1/17||2/8/17||3/8/17||Register now|
If you'd like to cancel your enrollment, please click the Cancel Course Registration button below.
If you'd like to make any changes to your enrollment, please contact the Center for Services Leadership Program Representative. Thank you!Cancel Course Registration