CSL Faculty and Staff

  • Mary Jo Bitner, Ph.D., Professor & Co-Executive Director
  • Wolfgang Ulaga, Ph.D., Research Professor & Co-Executive Director
  • David Bowen, CSL Affiliated Faculty, Thunderbird at ASU
  • Sarah Canales, Business Operations Manager
  • Denise Fireng, Manager, Marketing & Programs
  • Darima Fotheringham, Project Manager, Thought Leadership
  • Alicia Holder, Director, Business Partnerships
  • Sarah Johnson, Program Coordinator
  • Douglas Olsen, Faculty Director, Services Leadership Institute
  • Kaitlyn Ong, Student Worker
  • Christel Schaneberg, Administrative Secretary
  • Rui Wang, Student Worker
  • Mike Wiles, Faculty Director for Research

Center for Services Leadership Network

The CSL features an experienced, knowledgeable faculty network, committed to conducting research for organizations that seek to utilize service as a competitive edge.