Center for Services Leadership - CSL Faculty & Staff

CSL Faculty & Staff

  • Mary Jo Bitner, Ph.D., Professor and Executive Director
  • Wolfgang Ulaga, Research Professor & Co-Executive Director
  • Sarah Canales, Business Operations Manager
  • Denise Fireng, Manager, Marketing & Programs
  • Darima Fotheringham, Project Manager, Thought Leadership
  • Alicia Holder, Director, Business Partnerships
  • Sarah Johnson, Administrative Secretary
  • Rose Bohler, Administrative Secretary
  • Amy Ostrom, Ph.D., Professor and Research Director
  • Jon Pabillaran, Conference and Activities Assistant
  • Nancy Stephens, Ph.D., Professor and Online Program Director
  • Kaitlyn Ong, Student Worker
  • Duy Nguyen, Student Worker
  • Shawn Maule, Student Worker

Center for Services Leadership Network

The CSL features an experienced, knowledgeable faculty network, committed to conducting research for organizations that seek to utilize service as a competitive edge.

Research Faculty

Global Faculty

Distinguished Faculty