Calendar - CSL Events

Online Service Leadership Courses and Certificate in Customer Experience

The CSL offers online courses designed to provide education in the area of services leadership and excellence.  These courses are developed by world-renowned academic faculty and are specifically tailored for those interested in learning how to compete and grow through the use of service and services.  For details on all courses currently being offered, visit:

27th Annual Compete Through Service Symposium

October 26-28, 2016
Hilton Scottsdale Resort and Villas
Scottsdale, Arizona

The annual Compete Through Service Symposium is only conference of its kind that brings the most innovative minds in business and engaging academic thought leaders together to advance the science of service. It is where you will experience in-depth education specifically designed to help you face the challenges of competing and profiting through service. Visit for updates regarding the 2016 program. For information on the 2015 program, visit:

Service Expedition: Building Services from the Customer's Point of View – One Day Program

Date TBD
McCord Hall, W. P. Carey School of Business
Arizona State University, Tempe Campus

This workshop will give you critical tools and insights to jump start your customer-centric initiatives and achieve your customer experience strategy goals. You will learn Service Blueprinting, Customer Journey Mapping, and the concept of Branded Services Encounters. For details and information visit:

Services Leadership Institute

Spring 2017
McCord Hall, W. P. Carey School of Business
Arizona State University, Tempe Campus

The Services Leadership Institute is a "mini-MBA" program that brings together leading academicians along with seasoned business leaders to show you how to apply a proven process for service quality in your organization. You will identify key improvement points to make the greatest impact on delivering what your customers really expect and what they need to remain loyal. For more information visit:

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