Technical Assistance Center (TAC)

Available to: Undergraduate Students, Graduate Students, Faculty and Staff

The Technical Assistance Center is BIT’s initial point of contact for problem resolution, a resource for outage and system status, and for service requests. TAC works to resolve problems at the point of initial customer contact. Trained and qualified staff address routine problems and service requests, and are able to manage most problematic incidents. TAC staff takes ownership of your issue and quickly escalates when necessary to more specialized technical professionals within BIT and UTO. TAC is the single point of contact responsible for fulfilling your information technology requests.

Phone

Call 480-965-2400 to talk with a qualified TAC member. Many problems can be resolved through phone dialog while we provide the necessary sequenced steps. If phone conversation is not working, additional resources can be engaged to provide remote configuration or instruction.

E-mail

Problems can be reported by e-mailing wpcarey.support@asu.edu You will receive a confirmation of receipt e-mail within 1 hour after you send your request for service.

Operating Hours

Monday - Friday from 7:00 am - 9:00 PM

Saturday is Emergency On-Call Only

Sunday is Emergency On-Call Only

Hours of service are Monday through Friday 7:00am – 9:00pm except on university recognized holidays. Urgent calls outside our window of service are forwarded to our off-hours answering service. Please provide your return contact information (asurite id, e-mail, & phone) and a description of the problem. A technician will be in contact with you by phone or e-mail within 2 hours of your call, except between the hours of 12am - 6am.