| Service Request Type | Example/Comments | Time to Complete |
| Administrative IDs (User Accts) | WPC Domain, Exchange, Blackboard, etc | 5 Working Days |
| WPC Resource Permissions | SLN’s, Citrix, Printers, etc | 2 Working Days |
| Network File Recovery | Low – Medium Complexity
High Complexity (Offsite Retrieval) | 1 Working Days
4 Working Days |
| Administrative Images | New Images
Updated Images | 4 Weeks
2 Weeks |
| Academic Images
Add New software to base Classroom Image: Graduate Lab Images Undergraduate Lab Images | Fall Term
Winter Term
Spring Term New Images
Updated Images New Images
Updated Images | Must be requested by:
June 30th
November 20th
January 3rd To be determined on a case by case basis To be determined on a case by case basis |
| New Administrative PC Setup | | 2 Weeks |
| Peripheral Setup | | 2 Weeks |
| New Printer Setup | Network Printer
Local Printer
Local Shared Printer | 2 Weeks
3 Weeks
3 Weeks |
| Computer /Peripheral Moves | Scheduling based on staff availability | 2 Weeks Lead Time Minimum |
| Network Drops/Adds (Ethernet) | New Drop (BIT Liaison Only)
Activate Existing Drop (BIT Liaison Only)
(Activity is controlled by UTO Datacomm) | 2 Weeks
1 Week |
| Instructional Server Setup | Setup Server for instruction usage to teach application or system | 2 week minimum lead time Depends on server requirements |
| Citrix Application Install | Install Application for use on Citrix | 2 working day minimum lead time - Depends on Application |
| Instructional Database Configuration | Configure SQL database for instructional usage for a course | 1 Week |
