Hardware Refresh Policy

To ensure that equipment needs are taken care of on a current basis, equipment replacement is priority is given to the following situations for both faculty and staff members:

• If current hardware breaks and the unit is older than 4 years and is out of warranty, no investment to repair it will be made. The unit will be replaced with a new unit
• If a faculty or staff member has an academic or business need to upgrade in order to support an essential application, and the current PC is older than 4 years and is out of warranty, no investment to upgrade the unit will be made. Upon approval from the departmental head the unit will be replaced with a new unit
• If BIT has determined that a current PC is encountering serious performance issues that cannot be resolved, or there is a risk of equipment failure or data loss, the system will be replaced with a new unit at the discretion of the department head or chair.

The School has identified specific models and configurations, and systems will be ordered according to those specifications. BIT maintains a running inventory of new equipment to expedite replacement needs as they arise. Departments should coordinate all PC replacements or new acquisition needs through BIT's Technical Assistance Center (TAC) by calling 5-2400 or emailing wpcarey.support@asu.edu. The service ticket established by TAC will serve to initiate and track the process.

As new units replace older ones, two School policies apply — the Sunset Policy governing the age of supported hardware and software, and the 1-to-1 Computer Allocation Policy governing the number of computers assigned to individual faculty and staff members. Chairs and administrative department heads will be able to approve exceptions to the latter on a business- or academic-need basis.