W. P. Carey School of Business
 W. P. Carey      ASU
W. P. Carey Undergraduate MBA Masters/Ph.D. Professional Development Departments Faculty/Research
Technology@ W. P. Carey


Contact Info

Technical Assistance Center
Mon - Fri: 7 am - 9 pm
Sat - Sun: Emergency Only
480-965-2400
wpcarey.support@asu.edu

List of Supported Hardware Products

(Effective: November 8, 2007)

Full Support

Business IT is committed to providing advanced support for the products listed in this section including installation, configuration, usage, and troubleshooting. Full Support products have the following characteristics:

  • Products are critical to the WPC mission
  • Products are widely used across the main WPC campuses
  • Sufficient support resources exist
  • Valid licenses exist
  • Products are declared W. P. Carey School Standard

Computers &
Notebooks

Base Hardware
Specifications

Reseller
Warranty
Support

Est.
Sunset
Date

Software Support
(Images)

Dell

All BIT authorized purchased OptiPlex, Dimension and Latitude  models above 1GHz in CPU speed

36 months

Purchase date + 4 years

Windows  XP Pro

Lenovo/IBM

All BIT authorized purchased NetVista, ThinkCentre, and Thinkpad models above 1GHz in CPU speed

36 months

Purchase date + 4 years

Windows  XP Pro/XP Tablet Pro

Toshiba

All BIT authorized purchased Portege models above 1GHz in CPU speed

36 months

Purchase date + 4 years

Windows  XP Tablet Pro

Apple

All BIT authorized purchased Macintosh models

36 months

Purchase date + 4 years

OS 10


Printers

Lease Period

Warranty Support

All BIT authorized purchased HP and Canon LaserJet, Color LaserJet, office jet, DeskJet , and multi-function printers and copiers

Purchase Only

12 Months

Applications

All current applications and up to one revision back of ASU or W. P. Carey School of Business purchased software is supported. All non-ASU or non-W. P. Carey purchased software is subject to support only where deemed necessary.

Limited Support

Business IT will provide minimum support for the products listed in this section. This support will be scheduled on a time permitting basis and will not take precedence over core institute support initiatives. Limited Support products have the following characteristics:

  • The use of these products must serve the interests of WPC
  • BIT may be involved in the installation, but will not provide support for usage of these products
  • Support must be cost-effective
  • Valid licenses exist
  • Hardware support is subject to parts availability and approval of cost recovery from the department requesting the service
  • BIT cannot guarantee that these products or systems will work in the WPC environment

Computers &
Notebooks

Base Hardware Specification

Support Provided

Hewlett Packard ABA a810n Desktop

 

Warranty Hardware Repair

Hewlett Packard ABA a819n Desktop

 

Warranty Hardware Repair

 

 

For further information, or to request this service, please contact the Technology Assistance Center
Mon - Fri: 7 am - 9 pm
Sat - Sun: Emergency Only
by phone at 480-965-2400 or by e-mail at wpcarey.support@asu.edu.

W. P. Carey Home   |   W. P. Carey Mission   |   Contact Us   |   Web Feedback   |   Sitemap   |   Privacy Policy
Copyright © 2009 ABOR