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List of Supported Hardware Products
(Effective: November 8, 2007)
Full Support
Business IT is committed to providing advanced support for the products listed in this section including installation, configuration, usage, and troubleshooting. Full Support products have the following characteristics:
- Products are critical to the WPC mission
- Products are widely used across the main WPC campuses
- Sufficient support resources exist
- Valid licenses exist
- Products are declared W. P. Carey School Standard
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Computers &
Notebooks
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Base Hardware
Specifications
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Reseller
Warranty
Support
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Est.
Sunset
Date
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Software Support
(Images)
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Dell
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All BIT authorized purchased OptiPlex, Dimension and Latitude models above 1GHz in CPU speed
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36 months
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Purchase date + 4 years
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Windows XP Pro
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Lenovo/IBM
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All BIT authorized purchased NetVista, ThinkCentre, and Thinkpad models above 1GHz in CPU speed
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36 months
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Purchase date + 4 years
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Windows XP Pro/XP Tablet Pro
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Toshiba
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All BIT authorized purchased Portege models above 1GHz in CPU speed
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36 months
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Purchase date + 4 years
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Windows XP Tablet Pro
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Apple
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All BIT authorized purchased Macintosh models
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36 months
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Purchase date + 4 years
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OS 10
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Printers
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Lease Period
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Warranty Support
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All BIT authorized purchased HP and Canon LaserJet, Color LaserJet, office jet, DeskJet , and multi-function printers and copiers
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Purchase Only
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12 Months
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Applications
All current applications and up to one revision back of ASU or W. P. Carey School of Business purchased software is supported. All non-ASU or non-W. P. Carey purchased software is subject to support only where deemed necessary.
Limited Support
Business IT will provide minimum support for the products listed in this section. This support will be scheduled on a time permitting basis and will not take precedence over core institute support initiatives. Limited Support products have the following characteristics:
- The use of these products must serve the interests of WPC
- BIT may be involved in the installation, but will not provide support for usage of these products
- Support must be cost-effective
- Valid licenses exist
- Hardware support is subject to parts availability and approval of cost recovery from the department requesting the service
- BIT cannot guarantee that these products or systems will work in the WPC environment
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Computers &
Notebooks
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Base Hardware Specification
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Support Provided
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Hewlett Packard ABA a810n Desktop
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Warranty Hardware Repair
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Hewlett Packard ABA a819n Desktop
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Warranty Hardware Repair
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