KM Metrics

Knowledge is considered the new resource that enables organizations to establish leadership positions in their industries. Our research analyzes patterns of knowledge use and presents a framework to measure the knowledge capabilities of an organization. Four distinct knowledge capabilities are proposed that can focus an organization’s knowledge use to improve organizational decision making. A knowledge capability assessment is developed from the framework in order to determine the knowledge capability level currently attained by the subject organization or business unit. The resulting assessment allows efficient targeting of organizational resources to those knowledge capabilities most used and needed.

Key Personnel

Uday Kulkarni
Ronald Freeze
Robert St. Louis

Publications:

Kulkarni, U., and Freeze, R., “Measuring Knowledge Management Capabilities",  Encyclopedia of Knowledge Management, 2005.

Robles, J., and Kulkarni, U., "Knowledge Management Systems: A Business Value Perspective", Proceedings of the 9th Pacific Asia Conference on Information System, forthcoming, July 2005.

Freeze, R., and Kulkarni, U., "Knowledge Management Capability Assessment: Validating a Knowledge Assets Measurement Instrument", Proceedings of the 38th Hawaii Intl. Conference on System Sciences, Jan 2005.

Kulkarni, U., and Freeze, R., "Development and Validation of a Knowledge Management Capability Assessment Model", Proceedings of the 25th International Conference on Information Systems, Dec 2004.

Kulkarni, U., and St. Louis, R., “Organizational Self Assessment of Knowledge Management Maturity”, Proceedings of the 9th Americas Conference on Information Systems, Aug 2003.

Freeze, R., Kulkarni, U., and Ravindran, S., “Identifying Strategies for Improving Organizational Knowledge Use: A Knowledge Maturity Framework”, Proceedings of the 9th Americas Conference on Information Systems, Aug 2003.

Freeze, R., and Robles, J., “Knowledge Process Support: A Business Process Study of a Knowledge Management System”, Proceedings of the Americas Conference on Information Systems, 2005.