Center for Services Leadership - Overview
The 24th Annual Compete Through Service Symposium
Presented with IBM
November 6-8, 2013
Renaissance Phoenix Downtown Hotel
"The Compete Through Service Symposium is a MUST for any organization that really wants to improve the service experience of its customers." - Rick McCombie, Senior Vice President,
Leverage the science of service to help your organization build a solid infrastructure for success in this ever evolving, always-accelerating environment. Now in its 24th year, the Compete Through Service Symposium brings together the most innovative business minds and visionary thought leaders in engaging, enlightening environment to share ideas that are certain to inspire you.
Featuring compelling presentations from service leadership organizations such as: 9 INCH Marketing - Arizona Diamondbacks - BrandTrust - Cisco - ClickFox - Customer Care Measurement & Consulting - Disney Institute - FedEx Services - Fujitsu Network Communications - Henry Ford Health System - HP - IBM - The International Society of Service Innovation Professionals - McKinsey & Company - Mike Maddock, author of Free the Idea Monkey… To Focus on What Matters Most! - Milgard School of Business - University of Washington, Tacoma - National Industries for the Blind - NOVO 1 Contact Centers - PetSmart - ServiceMaster - United Stationers, Inc. - Vanguard - and more!
Video: The Compete Through Service Symposium Experience