Center for Services Leadership - Podcasts


Services Research Priorities Podcasts

"Leveraging Technology to Advance Service - A Research Priority for the Science of Service"
This podcast is the third in the series of podcasts from the Journal of Services Research devoted to the research priorities developed by the Center for Services Leadership. The podcast features a conversation with Kevin Burkhard, CSL Director of Strategic Initiatives, Gary Bridge, Ph.D., Senior Vice President and Global Lead, Cisco Systems, and Dr. Michael Goul, Chair and Professor, Innovation Systems, W. P. Carey School of Business at Arizona State University. Listen to the podcast.

Measuring and Optimizing the Value of Service - Research Priorities for the Science of Service"
This podcast features Dr. Vicki Smith Daniels, Professor of Supply Chain Management and CSL Research Faculty at Arizona State University, with Chris Melocik, Senior Vice President, Integration and Process Improvement, Republic Services. The podcast focuses on measuring and optimizing the value of service. Listen to the podcast.

Moving Forward and Making a Difference - Priorities for the Science of Service - Overview of the Project"
Given the significant, sustained growth in services experienced worldwide, Arizona State University's Center for Services Leadership embarked on an 18-month effort to identify and articulate a set of global, interdisciplinary research priorities focused on the science of service. This podcast gives an overview of the project from Dr. Mary Jo Bitner and Dr. Amy Ostrom, two of the article's co-authors. Listen to the podcast.

Podcasts from the CSL and Knowledge@W. P. Carey