Center for Services Leadership - Institute Details

Institute Details

Availability and Pricing

All class sessions are held on the beautiful ASU Main Campus near downtown Tempe, Arizona. Downtown Tempe, one of the Phoenix valley's most frequently visited destinations, is located about 15 minutes from Sky Harbor International Airport.(See for details on attractions.)

Past CSL Event Attendee or Employee of Center Member Firm* by March 17 : $3,400

Past CSL Event Attendee or Employee of Center Member Firm* after March 17, 2013: $3,600

**View a complete list of Center Member Firms

Non-Member by March 17: $3,700

Non-Member after March 17: $3,900

Non-Profit or Academic $2750

Teams of 3 or more by March 17: $3200 after March 17: $3400

Hotel Information

The host hotel for our attendees is the Tempe Mission Palms Hotel in Downtown Tempe.  Attendees of the Services Leadership Institute are responsible for making their own hotel arrangements.  The institute hotel rate is $189 per night, (single or double rate).  There is a daily hospitality fee of $14.95 per room per night which includes:  airport transportation, wireless high speed internet access in guestroom, local and toll-free telephone calls, incoming fax service, daily newspaper available, in-room coffee service, valet and self-parking and access to the fitness center.  Reservations must be made by Monday March 3, 2014 To make reservations, call the hotel directly at (480) 894-1400 or (800) 547-8705 and indicate that you are attending the “ASU Services Institute”. Reservation requests after March 3rd may still be accepted on a space available basis at the group rate.

Meals and Networking Events

Refreshments will be served before class and at all the breaks. A networking lunch will be held Tuesday and Wednesdays on the ASU campus. On Monday night there will be a reception in downtown Tempe and on Tuesday night we will host an elegant reception at the beautiful Desert Botanical Garden.


The average March high temperature is 84 degrees, but the evenings and early mornings can be quite cool. Business casual dress is encouraged for all events. Because the temperature in the classroom can vary, we suggest you dress in layers. The Tuesday evening dinner will be outside and will involve a short walk across a gravel pathway to reach the venue. You may wish to walk around the grounds as well, so please wear comfortable clothes and footwear to this event.

Timeline for Travel

The Institute begins Monday, March 24 promptly at 1:00 p.m. and ends Wednesday, March 26 at approximately 5:00 p.m. The classroom will open at 12:30 p.m. on Monday and light refreshments will be available. The course runs from 8:00 a.m. to 5:00 p.m. on Tuesday and Wednesday. We will have a networking reception Monday night and dinner on Tuesday night.

Cancellation Policy

If your plans change and you are unable to attend, a colleague may come in your place. If you (or a substitute) cannot attend, you must cancel your registration in writing. You will be charged a $200 cancellation fee before March 17, and 50% of the tuition thereafter. All substitutions must be approved and are permitted up to the start of the Institute. No-shows will be charged 100% of the tuition.
By attending the Institute, you are giving permission for the ASU W. P. Carey School of Business to use your photograph (if taken) in university publications and publicity in support of the University and on the School of Business website.