Andrew Gallan (BA Colgate University, MBA University of Portland) joined ASU from the pharmaceutical industry, where he had almost ten years of experience in sales management and marketing. His research interests include the interorganizational coordination of complex services, including health care, service productivity and quality. Andrew has received numerous scholarships and awards, including the Center for Services Leadership Grant and the Gene Gallup Fellowship. He has two journal articles already in publication, and is co-author of a paper being prepared for second review at Journal of the Academy of Marketing Science. Andrew will be spending the spring of 2007 at University of Maastricht in the Netherlands as a visiting doctoral scholar. Andrew works with Dr. Stephen W. Brown, and is scheduled to complete his PhD in 2008.

Thomas Hollmann is a Ph.D. candidate in the Department of Marketing at the W. P. Carey School of Business at Arizona State University and holds degrees in marketing and business management from the UK and Germany. His work experience spans four countries and over 10 years in Fortune 100 companies including Black & Decker and Xerox. He spent the 6 years preceding his academic career as a Senior Director at a major North American financial services company, working heavily in the areas of customer relationship management, the calculation of customer equity, and services marketing management. Thomas' research interests include Customer Defection, Relationship Marketing, Assessment of Marketing Outcomes, and Business-to-Business Marketing. Thomas is a recent recipient of the Doctoral Student Teaching Excellence Award and of a prestigious IBM Ph.D. Fellowship acknowledging the quality of his work.

Martin Mende is a doctoral student at the Marketing Department of Arizona State University. His research focuses on services marketing and marketing strategy. Before coming to ASU, Martin earned a Master of Science and Doctoral Degree in Business Administration from Catholic University of Eichstaett-Ingolstadt, Germany. During his studies in Germany, Martin was a visiting student with Universidad de Belgrano, Buenos Aires, Argentina and Arizona State University. Furthermore, Martin served in the German military and after that joined a two-year corporate apprenticeship program with Deutsche Bank. Subsequently, Martin had the opportunity to work with various firms, including Adidas, BMW, Audi and Siemens.

Iana Nelson is a first year doctoral student in Marketing at the W. P. Carey School of Business. Iana earned a B.A. in Mass Communications from the University of Central Florida and an M.B.A. from Purdue University. Before joining Arizona State University, Iana worked in the Advertising industry.

Shruti Saxena is a PhD student with research interests in services marketing. Prior to joining the program she worked as a CRM consultant with Tata Consultancy Services. Her clients included companies like GE-Europe and Fairfax Financial Holding-Canada. She received her bachelor's degree in business and her MBA degree in marketing from Narsee Monjee Institute of Management Studies, Mumbai, India. Her current research is focused on issues related to consumption experience and customer participation in service interactions. She has received the Schmidt Memorial Doctoral award and the Center for Services Leadership Doctoral Research award for her existing research. Her dissertation committee includes Ruth Bolton, Mary Jo Bitner and Andrea Morales.

Collin Sellman is a second year doctoral student at Arizona State University. His current research interests include new solution development in the business-to-business context. Prior to beginning the doctoral program at Arizona State, he was director of product management and development for advanced data networking and security products at Level 3 Communications. Collin has over ten years of management experience in the high technology sector with a particular emphasis on new product and service development.

Nancy J. Sirianni is a doctoral student at Arizona State University. Prior to entering the program, she earned a BA in Sociology from the University of Texas at Austin and spent five years leading service delivery teams and customer insight studies at Administaff, a human resources services company. Additionally, Nancy spent a combined three years at Accenture and BSI Consulting, where she specialized in technology and performance improvement consulting and worked with leading energy and high tech firms including Halliburton, Shell and Sun Microsystems. Her research is focused on service branding and consumer motivation, including consumption goals and rituals. Nancy was recently awarded the Gene Gallup Fellowship.

Crina Tarasi is a Ph.D. candidate in the Department of Marketing at the W. P. Carey School of Business at Arizona State University. She holds an MBA from Central Michigan University and received an engineering degree in Romania. Prior to joining ASU she worked as a marketing analyst in the US and as a marketing consultant in Romania. Her research interests include customer mix, customer loyalty and customer citizenship behavior. For her dissertation – titled Balancing Risk and Return in a Customer Portfolio – Crina works with Ruth Bolton, Michael Hutt and Beth Walker. This research idea earned a grant from the Marketing Science Institute. Crina represented ASU at the Sheth AMA Doctoral Consortium in 2006.

Scott Thompson is a third-year doctoral student in Marketing at Arizona State University. His research focuses on word of mouth, branding, consumer identification, and their impact on adoption behavior. He has a forthcoming article in the Journal of Marketing entitled "Brand Communities and New Product Adoption: The Influence and Limits of Oppositional Loyalty." In addition, Scott presented his research on the spread and evolution of new product rumors at 2007 ACR and has a paper under review at the Journal of Marketing Research. Based on an ongoing large scale data collection project, he is currently examining the impact of different forms of prerelease product information on the adoption of existing products. Prior to entering the doctoral program, Scott had over six years of work experience conducting research inside and outside of academia. Scott holds a BA in Political Science from the University of New Orleans.