Dr. Bitner is a Professor of Marketing and holds the Petsmart Chair in Services Leadership in the W. P. Carey School of Business, Arizona State University. She is also the Academic Director for the Center for Services Leadership at ASU. She has been recognized as one of the founders and leaders of service marketing worldwide and has provided consulting to numerous well-known global companies. In 2003, she was awarded the "Career Contributions to the Service Discipline Award" presented by the Services Marketing Special Interest Group of the American Marketing Association. Dr. Bitner’s current research is concerned with how customers evaluate service encounters and the strategic roles of technology and contact employees in determining customer satisfaction with services. Dr. Bitner has published articles in the Journal of Marketing, Journal of Business Research, Journal of Retailing, International Journal of Service Industry Management, Journal of the Academy of Marketing Science and the Academy of Management Executive.
Course Title: Excel in Services

Professor James R. Boatsman received his Ph.D. from the University of Texas at Austin. Professor Boatsman previously taught at Oklahoma State University and Northwestern University and was the Academic Fellow at the Securities and Exchange Commission. He has published articles on financial accounting, auditing, and taxation in such journals as The Accounting Review, Journal of Accounting Research, Journal of Accounting and Economics, Journal of Accounting Literature, Abacus, Journal of Accounting Auditing & Finance, Journal of Management, National Tax Journal, Organizational Behavior and Human Decision Processes, and The Journal of the American Taxation Association, and is co-author of an advanced accounting text. Professor Boatsman is associate editor of the Journal of Accounting Literature, and has been book review editor of The Accounting Review and associate editor of The Accounting Review. He is a member of the American Accounting Association. American Institute of Certified Public Accountants (AICPA), Beta Alpha Psi, Beta Gamma Sigma, and Omicron Delta Kappa. He has served on various committees of the American Accounting Association, editorial boards, and has been involved with the American Assembly of Collegiate Schools of Business on accreditation matters.
Course Title: Shareholder Value Creation and Financial Statement Analysis

Ruth N. Bolton received her Ph.D. from Carnegie-Mellon University. She is a Professor and W. P. Carey Chair in Marketing, at the W. P. Carey School of Business, Arizona State University. She previously held academic positions at Vanderbilt University, Harvard University (1998-1999) and University of Maryland. Dr. Bolton currently studies how organizations can grow the value of their customer base over time, focusing on high technology services sold to business-to-business customers. Her earlier published articles investigate how organizations’ service and pricing strategies influence customer satisfaction, loyalty and revenues. She has extensive experience with survey research design, as well as the econometric analysis of large-scale, integrative data bases. Dr. Bolton has published articles in many leading academic journals including Current Issues and Research in Advertising, Management Science, Journal of Marketing Research, Journal of Business Research, Journal of Retailing, Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Applied Marketing Research, Journal of Consumer Research, Psychology and Marketing, Marketing Letters, Journal of Service Research and Journal of the Academy of Marketing Science. She currently serves as a member of many editorial committees including Journal of Consumer Research, Journal of Marketing, Marketing Letters, Marketing Science, Journal of Service Research, Journal of Retailing, Journal of Marketing Research and Journal of Interactive Marketing.
Course Title: Excel in Services

Zhiwu Chen received his Ph.D. from Yale University and now a Professor of Finance at Yale University. Zhiwu Chen is an expert on finance theory, securities valuation, emerging markets, and China's economy and capital markets. He is a frequent contributor to top economics and finance journals with research papers ranging from novel means of valuing stocks and pricing options, to studies of foreign exchange, market integration, mutual funds and profitable investment strategies. In the last few years, Dr. Chen has been actively doing research on market development and institution-building issues in the context of China's transition process and other emerging markets. What institutions are necessary for markets to develop? What roles do financial innovations play in a country's economic development process? These are among the issues which Dr. Chen's research focuses on. Dr. Chen's work has been featured in The Wall Street Journal, The New York Times, The Boston Globe, Barron's, Far-Eastern Economic Review, and many newspapers and magazines in Hong Kong and China. He is also a frequent contributor to newspapers and magazines in China, on economic policy and legal reform issues.

Thomas Y. Choi received his Ph. D. from the University of Michigan in Industrial and Operations Engineering. He is a Professor of Supply Chain Management at Arizona State University and a Dean’s Council of 100 Distinguished Scholar. He is currently studying the supply base rationalization, second- and third-tier suppliers, supplier-supplier relationships, supply chain disintermediation, and triadic relationships within supply networks. He has studied supply networks from the perspectives of the complexity theory, agency theory, and institutional theory. He has also studied the management of Japanese production methods and continuous improvement programs.

His articles have been published in the Academy of Management Executive, Business Horizons, Decision Sciences, Harvard Business Review, IEEE Transactions on Engineering Management, the Journal of Operations Management, the Journal of Supply Chain Management, and others. He was one of the contributing authors for two books, Engineered in Japan and Becoming Lean, both of which received the Shingo Award for Excellence in Manufacturing Research. More recently, he received awards for his articles in Business Horizons, IEEE Transactions on Engineering Management, and the Journal of Operations Management.
Course Title: Global Supply Chain Management

Jeffrey L. Coles, Professor of Finance and the Francis J. and Mary B. Labriola Endowed Chair of Competitive Business at W. P. Carey School of Business of Arizona State University

Professor Coles received his Ph.D. in 1984 from Stanford University. While at Stanford, he was an associate at the Institute for Mathematical Studies in the Social Sciences, the holder of the Henry J. Newell Honors Fellowship, and a research associate with the National Bureau of Economic Research. Professor Coles taught previously at University of Utah, University of Rochester, and Stanford University. Professor Coles has teaching and research interests in corporate control and governance, law and economics, asset pricing, organization structure, and the utility industry. He has published extensively in the leading academic journals, including the Journal of Financial Economics, Journal of Finance, American Economic Review, Journal of Accounting and Economics, and Journal of Financial and Quantitative Analysis. His work has been featured in business publications, such as the Wall Street Journal, Business Week, Fortune, and Investor's Business Daily, and in the broadcast media, including Wall Street Week, CNN News, and National Public Radio. Professor Coles has received awards for both research and teaching, most recently from the MBA for Executives Program at ASU and the Honor Society of the Financial Management Association.

Professor Coles has advised both industry and government. He has provided guidance on corporate modeling, operations, and load forecasting for Utah Power and Light, on the impact of energy development on infrastructure for the Utah State Department of Community Affairs, on numerous topics for Arizona Public Service, and on value-based management and decision analysis for Western Area Power Administration. Other consulting clients include PricewaterhouseCoopers, Pinnacle West Capital, and Honeywell.
Course: Title: Corporate Governance and Merger and Acquisition

Professor Hitt is Professor of Management at Texas A&M University (Formerly of the W. P. Carey School of Business) Professor Michael Hitt received his Ph.D. from the University of Colorado. He has authored or coauthored several books and book chapters and numerous journal articles in such journals as the Academy of Management Journal, Academy of Management Review, Strategic Management Journal, Journal of Applied Psychology, Organization Studies, Journal of Management Studies and Journal of Management, among others. His recent publications include two books, Mergers and Acquisitions: A Guide to Creating Value for Stakeholders (2001) (Oxford University Press) and Strategic Management: Competitiveness and Globalization (2001) (SouthWestern Publishing Co.). He is Coeditor of several recent books, Managing Strategically in an Interconnected World (1998); New Managerial Mindsets: Organizational Transformation and Strategy Implementation (1998); Dynamic Strategic Resources: Development, Diffusion and Integration (1999); Winning Strategies in a Deconstructing World (2000) (John Wiley & Sons) and the Handbook of Strategic Management (2001) (Blackwell Publishers). He is coeditor of two new books scheduled for publication in 2002, Strategic Entrepreneurship: Creating a New Integrated Mindset and Creating Value: Winners in the New Business Environment (Blackwell Publishers). He has served on the editorial review boards of multiple journals including the Academy of Management Journal, Academy of Management Executive, Journal of Applied Psychology, Journal of World Business and Journal of Applied Behavioral Sciences. Furthermore, he has served as Consulting Editor (1988-90) and Editor (1991-1993) of the Academy of Management Journal. He has been a Coeditor for special issues of the Strategic Management Journal, Academy of Management Review, Journal of Engineering and Technology Management, and the Academy of Management Executive. He serves on the Board of the Strategic Management Society and is a Past President of the Academy of Management, a 12,000+ member international organization dedicated to the advancement of management knowledge and practice. He received the 1996 Award for Outstanding Academic Contributions to Competitiveness and the 1999 Award for Outstanding Intellectual Contributions to Competitiveness Research from the American Society for Competitiveness. He is a Fellow in the Academy of Management, a 21st Century Fellow in the National Entrepreneurship Consortium and received an honorary doctorate (Doctor Honoris Causa) from the Universidad Carlos III de Madrid for his contributions to the field. He is a member of the Academy of Management Journals’ Hall of Fame. He received awards for the best article published in the Academy of Management Executive (1999) and Academy of Management Journal (2000). In 2001, he received the Irwin Outstanding Educator Award and the Distinguished Service Award from the Academy of Management.

Professor Ming Huang received his BA from Beijing University, 1985; PhD, from Cornell University, 1991, and a second PhD from Stanford University in 1996. He is currently a Full Professor at Cornell University and has previously taught at Stanford University. Prior to teaching at Stanford, he was an Assistant Professor at University of Chicago Graduate School of Business, 1996-98.Professor research Interests are in Behavioral finance and asset pricing. He has published in such leading journals as Journal of Economic Theory, Quarterly Journal of Economics, Journal of Finance, and Journal of Political Economy.

Upon the completion of Huang’s PhD at the Stanford Business School in 1996, Business Week Magazine featured him as the most sought-after PhD in the country. The next year, as a first-year professor at the University of Chicago’s Graduate School of Business Professor Huang received that school’s Excellence in Teaching award. The award has never before gone to a rookie faculty member. Upon joined Stanford Business School faculty in 1998, Professor Huang again won the 2001 Distinguished Teaching Award. Dubbed “the Yoda of Stanford Business School” by one nominator, Huang received standing ovations from his students at the end of the quarter.
Course: Title: Corporate Financial Management

Professor Hwang is an Associate Professor of Accounting at the W. P. Carey School of Business. Professor Hwang received his Ph.D. in Accounting from University of California, Berkeley in 1987. Prior to teaching at ASU, Professor Hwang taught at the Katz Graduate of Business, University of Pittsburgh. His teaching and research interests include: Managerial Accounting, supply chain management, incentive contracting, performance measurement and healthcare. At ASU, Professor Hwang has been teaching exclusively at the MBA levels including executive MBA program. He received the outstanding graduate teaching award from the School of Accountancy & Information Management in 1998. Professor Hwang has published extensively in such academic journals as: Management Science, Review of Accounting Studies, Journal of Accounting and Public Policy, Journal of Accounting, Auditing and Finance.
Course Title: Performance Measurement and Incentive System Design

Katherine N. Lemon received her Ph. D. from University of California, Berkeley. She is an Associate Professor of Marketing at Wallace E. Carroll School of Management, Boston College. Previously she was a Visiting Professor of Marketing at the Harvard Business School, and was on the marketing faculty of Duke University's Fuqua School of Business. Prior to receiving her PhD, Lemon held senior marketing positions in the fields of health care and high technology. Professor Lemon's research and expertise is in the areas of customer equity, customer asset management and customer-based marketing strategy. She has conducted research in a myriad of global industries, including financial services, retailing, telecommunications, interactive television, computing, high-technology electronics, and e- commerce companies. Her research appears in leading marketing journals including the Journal of Marketing, Journal of Marketing Research, Marketing Science, Journal of Service Research, and the Journal of Product Innovation Management. Recently, she was awarded the Early Career Contributions to Marketing Strategy Research Award (2004) by the American Marketing Association's Marketing Strategy SIG. In addition, she received the Donald R. Lehmann Award (2003), the Journal of Service Research Best Article Award for 2003, and the 2003 and 2004 Marketing Science Institute Robert D. Buzzell Best Paper Awards. Professor Lemon serves on the editorial boards of the Journal of Marketing, Journal of Service Research, Journal of the Academy of Marketing Science, International Journal of Electronic Commerce, and the Journal of Interactive Marketing.
Course Title: Customer Relationship Management

Lode Li, Professor of Production Management, School of Management, Yale University

Professor Li received his Ph.D. from Northwestern University in 1984. Professor Li has taught various MBA level courses including Managerial Economics, Supply Chain Management, Decision Analysis and Game Theory, Manufacturing Policy and Competitiveness, Service management and Time-based Competition. He has research interests in operations management and strategy, including time-based competition, technology choice, supply chain management, service operations, and management of international manufacturing networks. A native of Shanghai, China, he was a research fellow in economics at the California Institute of Technology and an assistant professor at the Massachusetts Institute of Technology before joining the faculty of Yale in 1989. He is a member of the Institute of Management Sciences and the Operations Research Society of America, and American Accounting Association. Professor Li has served on numerous editorial boards including as the Associate Editor of Management Science and Operation Research. He also has numerous publications in various academic journals such as Management Science, Operations Research, and Economic Theory, Contemporary Accounting Research, and Mathematics of Operation Research..
Course Title: Performance Measurement and Incentive System Design

Dr. Crocker Liu is the McCord Chair Professor of Finance in Real Estate at the W. P. Carey School of Business. He had previously taught at the Stern School of Business at NYU where he held the role of Associate Director of Real Estate He .Earned a BBA Real Estate/Finance from the University of Hawaii in 1976, a MS Real Estate from Wisconsin in 1980, and a PhD Finance/Real Estate in 1988 from University of Texas-Austin.

He is currently the Co-Editor of the Journal of Real Estate Economics, and is on the editorial board of the Journal of Property Research. He also was on the editorial board of the Journal of Real Estate Finance and Economics and the Journal of Real Estate Finance. He currently serves on the advisory board of the Real Estate Research Institute.

As one of the most cited researcher in real estate finance, Dr. Liu is a national expert on real estate finance, particularly topics related to market efficiency, valuation, and asset securitization. His research has been published in the Review of Financial Studies, the Journal of Financial Economics, the Journal of Business, the Journal of Financial and Quantiative Analysis, the Real Estate Economics Journal (formerly known as the AREUEA Journal) and the Journal of Real Estate Finance and Economics.

Professor Liu is also an excellent faculty in classroom as evident by his teaching awards at NYU as the Undergraduate Teacher of the Year (1996-1997 and also 2001-2002) and Executive MBA in Finance Teacher of the Year (1997, 1999). In 1999, he became a Distinguished Teaching Fellow.

Professor Pei received his Ph.D. degree in Accounting from University of North Texas in 1986. He is Professor of Accountancy, and Associate Dean at W. P. Carey School of Business, Arizona State University. Professor Pei is also the Director of W. P. Carey EMBA programs in China for both Beijing and Shanghai. The Beijing program delivers a high-tech MBA curriculum to managers of U.S. multinational firms such as Motorola. The Shanghai program is done in collaboration with Shanghai National Accounting Institute – an Executive Training Institute under China’s Ministry of Finance. Professor Pei's current research interests include strategic cost management, strategic innovations in information technology, supply chain integration , and behavioral decision-making. His current teaching interests are in the areas of strategic innovations in cost management, supply-chain management, and E-business.

Professor Pei currently serves on the Board of Directors of Baosteel Iron & Steel Co. as an independent board of director. He also consult to many multinational firms such as Motorola, Intel, Honeywell, Cisco and Bank of America on various projects relating to supply chain management, customer relationship management, business process reengineering, and e-business initiatives. Professor Pei has recently published articles in such leading academic journals as Management Science, Decision Sciences, Auditing: A Journal of Practice & Theory, Accounting, Organization & Society, Organizational Behavior and Human Decision Processes, Journal of Information Systems, Journal of Behavioral Decision Making and Journal of Economic Psychology. He has won a number of teaching awards including: Outstanding Undergraduate Teaching Award in 1996, and Outstanding Graduate Teaching Award 1997. He also received a state-wide teaching excellence award - Arizona Teacher of the Year (1998) - from Arizona CPA Foundation for his curriculum innovations in accounting. Professor Pei also served as the chairman of Globalization Committee of the American Accounting Association in 1997 and as the President of Chinese Accounting Professors Association –North America in 1993 and 1994.
Course: Value Chain Innovations in Cost and Information Management

Aleda Roth joined the College of Business and Behavioral Science faculty in May 2006 as the Burlington Industries Professor of Supply Chain Management. She comes to Clemson from Arizona State University, where she held the W. P. Carey Chair in Supply Chain Management. Previously, she worked at the Kenan-Flagler Business School at the University of North Carolina at Chapel Hill. At UNC- Chapel Hill, she was the Mary Farley Lee Distinguished Professor of Operations Management and chair of the Global Supply Chain Management Concentration in the MBA program. She has also held faculty appointments at the Duke University’s Fuqua School of Business and Boston University’s School of Management.

Dr. Roth has extensive international consulting experience with companies such as Deloitte Consulting, Glaxo-Welcome R&D Services, Texas Instruments, Baxter Healthcare, Accenture, PriceWaterhouse Coopers, Morgan Chemicals, and others. She has held visiting professorships at two of Europe’s leading business schools — the London Business School and the WHU, Otto Beisheim Graduate School (Germany).

In addition to her consulting experience, Dr. Roth has over 150 publications, including books, major book chapters, and articles in the leading operations management journals. She is a much sought after lecturer by both institutions of higher learning and corporations, and she has earned numerous awards for her teaching and professional service.

In August 2006, Dr. Roth was named Operations Management Scholar by the Academy of Management. According to Rebecca Duray, Operations Management Division Chair, “Aleda Roth has continually added to the depth and quality of research in Operations Management. With her stream of talented Ph. D. students that she has nurtured into developing scholars, Aleda has already left a lasting mark in the Operations Management field and will undoubtedly add to that legacy over the years to come.”

Dr. Roth’s current research explores how firms can effectively deploy their global supply chains and technology. At Clemson, she will continue her senior editorial work with Management Science, Production and Operations Management, and the Journal of Operations Management. She will also continue her work with doctoral students and establish additional ties with the business community.
Course: Service Operation Strategy and Design for customer Experience

Rajiv Sinha received his Ph. D. from Pennsylvania State University. He is an Associate Professor of Marketing at the W. P. Carey School of Business. His key research area is New Product Development and Management of Innovation. Dr. Sinha has published in many leading academic journals including Journal of Marketing Research, Journal of Marketing, International Journal of Research in Marketing, and Strategic Management Journal. He serves as an editor in Marketing Science, Journal of Marketing, International Journal of Forecasting and Management Science.
Professor Sinha has consulted on new service and product development issues for a variety of companies such as Price Waterhouse, American Express, Apple Computers, MasterCard International and AT&T. He is the Keynote speaker for an International Conference on Internet Marketing in Services", presented to the PDVSA, Caracas, Venezuela, September 2001. Dr. Sinha is the recipient of numerous teaching awards including the 1998, 1999 and 2000 Outstanding Teacher Award (W. P. Carey MBA Strategic Marketing specialization), the 1998 Governor's Award for Excellence, 1996, 2000 and 2001 Dean’s Award for Excellence. The 1998 Business Week rankings of the major business schools ranked him as the Most Popular Professor in the W. P. Carey School of Business MBA program at Arizona State University. The 2000 Business Week ranked his course (New Product Development) as the Most Popular ASU MBA Elective.
Course Title: New Product Development and E-Commerce for Service Centric Organization

David Tse received his Ph. D. from University of California, Berkeley. He is a Professor of International Marketing at School of Business, University of Hong Kong and Director of Chinese Management Center. His main research areas include marketing in Chinese economies (consumption values, market orientations and marketing strategies), international marketing (firm entry strategies, country-of-origin effects, cross-cultural consumption behavior, marketing decisions in different countries), consumer satisfaction (consumer satisfaction, complaining behavior and waiting studies). Dr. Tse has published many articles in leading academic journals such as Journal of International Marketing, Journal of Global Marketing, Journal of Marketing, Journal of International Business Studies, Journal of Consumer Research and Journal of Marketing Research. He is on the advisory/editorial board for many academic journals such as the Journal of International Business Studies, Harvard Business Review (China) and Journal of International Marketing. Professor Tse consults for companies in Hong Kong, Canada and Mainland China, including Hong Kong Bank, Hong Kong Government, All China Market Research, China Vest, SmarTone, Swire Properties, Elec and Eltec, Nomura Research International, and British Columbia Hydro Corporation.
Course Title: Brand and Channel Management.

Jiang Wang, NTU Chair Professor of Finance, Sloan School of Management, MIT

Professor Jiang Wang received his Ph.D. in Finance from Wharton School of Business, University of Pennsylvania in 1990 and his Ph.D. in Physics in 1985 from the same university. Professor Wang’s teaching and research interests are in security trading, option pricing, derivatives, stock valuation. He published extensively in the leading academic journals such as: Journal of Finance, Review of Financial Studies, Quarterly Journal of Economics, Review of Economic Studies, and Journal of Political Economy. He is currently an associate editor for four journals: Operation Research, Journal of Financial Market, Review of Financial Studies, and International Review of Finance. He is also the editor of Quantitative Finance. Professor Wang also serves as a Research Associate of National Bureau of Economic Research (U.S.).
Course: Principle of Finance

Shang-Jin Wei received his Ph. D. in Economics from University of California, Berkeley. He is a Professor of Economics at University of Maryland. Professor Wei is also an Assistant Director of the Research Department at the International Monetary Fund, Director of the Working Group on the Chinese Economy at the National Bureau of Economic Research, Special Appointment Professor of Finance at Tsinghua University in Beijing, China. He previously taught at the Harvard University as Associate Professor of Public Policy at the Kennedy School of Government, held the New Century Chair in the Trade and International Economics at the Brookings Institution and visited the World Bank as an Advisor. Dr. Wei’s research area includes international finance and trade, reform strategies in developing and transition economies, Chinese economy and Macro Economics. He has published widely in many leading academic journals such as Journal of Finance, Journal of Political Economy , Economic Journal, Journal of International Economics, Journal of Development Economics, Quarterly Journal of Economics, Review of Economics and Statistics, International Finance, China Economic Review, European Economic Review, Canadian Journal of Economics, Economics and Politics, American Economic Review, Journal of Development Economics, International Review of Economics and Finance. “How Taxing is Corruption on International Investors?” was featured in Economist Magazine, Financial Times, Chicago Tribune, Asian Wall Street Journal, (London) Times, and St. Petersburg Times. He is the author, co-author, or co-editor of several books including Effects of Financial Globalization on Developing Countries: Some Empirical Evidence, The Globalization of the Chinese Economy, Economic Globalization: Finance, Trade and Policy Reforms, and Regional Trading Blocs in the World Economic System. He has also written chapters in many international academic publications. Dr. Wei is the Associate Editor for Journal of International Economics, Associate Editor for Journal of international Financial Markets, Institutions & Money, Guest Editor for International Monetary Fund Staff Papers. He servers on the Editorial Advisory Board for The China Economic Review and the China Economic Quarterly. With his innovative concept of the “Special Governance Zones”, Dr. Wei received a first-prize People’s Choice Award as “the most replicable innovation” in the second international Innovation Marketplace competition in 2000.
Course Title: Opportunities and Challenges of Globalization

Lin Zhou, Professor of Economics, W. P. Carey School of Business, Arizona State University

Professor Zhou obtained his bachelor degree in mathematics from Fudan University in 1982 and his Ph.D. degree in economics from Princeton University in 1989. He has taught at Yale University, Duke University, and City University of Hong Kong before coming to ASU. In addition, he has been a visiting faculty member of many institutions around the world, including UAB in Spain, CORE in Belgium, HKUST in Hong Kong, Monash University in Australia, and Osaka University in Japan. Professor Zhou’s teaching responsibilities and primary research interests are microeconomic theory, game theory, and social choice and welfare. He has published many articles in the leading economics journals such as Econometrica, Review of Economic Studies, Journal of Economic Theory, Games and Economic Behavior and Journal of Mathematical Economics. He is currently an associate editor for Mathematical Social Sciences, and Social Choice and Welfare.
Course: Strategic Decision Making in Business – A Game Theory Perspective