Dr. Bitner is a Professor of Marketing and holds the Petsmart Chair in Services Leadership in the W. P. Carey School of Business, Arizona State University. She is also the Academic Director for the Center for Services Leadership at ASU. She has been recognized as one of the founders and leaders of service marketing worldwide and has provided consulting to numerous well-known global companies. In 2003, she was awarded the "Career Contributions to the Service Discipline Award" presented by the Services Marketing Special Interest Group of the American Marketing Association. Dr. Bitner's current research is concerned with how customers evaluate service encounters and the strategic roles of technology and contact employees in determining customer satisfaction with services. Dr. Bitner has published articles in the Journal of Marketing, Journal of Business Research, Journal of Retailing, International Journal of Service Industry Management, Journal of the Academy of Marketing Science and the Academy of Management Executive.
Professor James R. Boatsman received his Ph.D. from the University of Texas at Austin. Professor Boatsman previously taught at Oklahoma State University and Northwestern University and was the Academic Fellow at the Securities and Exchange Commission. He has published articles on financial accounting, auditing, and taxation in such journals as The Accounting Review, Journal of Accounting Research, Journal of Accounting and Economics, Journal of Accounting Literature, Abacus, Journal of Accounting Auditing & Finance, Journal of Management, National Tax Journal, Organizational Behavior and Human Decision Processes, and The Journal of the American Taxation Association, and is co-author of an advanced accounting text. Professor Boatsman is associate editor of the Journal of Accounting Literature, and has been book review editor of The Accounting Review and associate editor of The Accounting Review. He is a member of the American Accounting Association. American Institute of Certified Public Accountants (AICPA), Beta Alpha Psi, Beta Gamma Sigma, and Omicron Delta Kappa. He has served on various committees of the American Accounting Association, editorial boards, and has been involved with the American Assembly of Collegiate Schools of Business on accreditation matters.
Ruth N. Bolton received her B.Comm.,with honors, from Queen's University (Canada), and her M.Sc. and Ph.D. from Carnegie-Mellon University. Most recently, Dr. Bolton was Professor of Marketing, W. P. Carey Chair in Marketing, at the W. P. Carey School of Business, Arizona State University. She previously held academic positions at Vanderbilt University, the University of Oklahoma, Harvard University, the University of Maryland, and the University of Alberta. She also spent eight years with Verizon, working on projects in the telecommunications and information services industries.
Dr. Bolton studies how organizations can improve business performance over time by creating, maintaining and enhancing relationships with customers. Her recent research has focused on high-technology, interactive services sold in global business-to-business markets. Her earlier published articles investigated how organizations’ service and pricing strategies influence customer satisfaction, loyalty and revenues. She has extensive experience with survey research design, as well as the econometric analysis of large-scale, integrative data bases. Dr. Bolton’s research is typically conducted in partnership with businesses, such as the Marriott Corporation, Hewlett-Packard and Schneider National, Inc. She has also participated in executive education programs around the world.
Dr. Bolton’s works has been published in Journal of Consumer Research, Journal of Marketing, Journal of Marketing Research, Journal of Service Research, Management Science, and Marketing Science, among others. She served as editor of Journal of Marketing from 2002 to 2005 and Area Editor of the Journal of Marketing Research from 2005 to 2007. Additionally, Dr. Bolton has served on editorial review boards of other leading marketing journals, on the Board of Trustees of the Marketing Science Institute, and on the Board of Directors of the American Marketing Association.
Charles Cao is The Smeal Chair Professor of Finance at the Department of Finance, the Smeal College of Business at the Pennsylvania State University. He received his Ph.D. in Finance from the University of Chicago's Graduate School of Business in 1993, M.S. from the University of Kentucky in 1988, and B.S. from Peking University in 1984. Professor Cao's research interests include derivative securities markets, market microstructure, credit risk, mutual funds and hedge funds. His research has been published in a wide range of academic journals, including Journal of Finance, Review of Financial Studies, Journal of Business, Journal of Financial and Quantitative Analysis, Journal of Financial Markets, Journal of Econometrics and Journal of Financial Intermediation. His paper ``Price Discovery without Trading: Evidence from Nasdaq Pre-opening'' (co-authored with Eric Ghysels and Frank Hatheway) received the New York Stock Exchange Award for Best Paper on Equity Trading at Western Finance Association Meetings in 1999.
Professor Cao was selected Fellow of FDIC Center for Financial Research in 2006 and won research grants from FDIC and Morgan Stanley. He serves as an associate editor of Journal of Financial Markets, Review of Derivatives Research, Review of Quantitative Finance and Accounting, Pacific-Basin Finance Journal, and Annals of Economics and Finance. He has taught M.B.A. and Ph.D. courses at the Smeal College of Business, Penn State University. He also served as program co-chairs of 2005, 2006 and 2007 China International Conference in Finance sponsored by Tsinghua University and Sloan School of Management, MIT.
Dr. Ming-Jer Chen, a leading authority in strategic management, is known for his expertise in Chinese-Western business strategy and execution and for his pioneering work in competitive dynamics. Dr. Chen is Leslie E. Grayson Professor at the Darden Graduate School of Business, University of Virginia, and the author of Inside Chinese Business: A Guide for Managers Worldwide (Harvard Business School Press).
Dr. Chen has extensive corporate teaching and consulting experience. He has taught in a variety of executive education programs at Darden, the University of Pennsylvania's Wharton School, and Columbia Business School over the past 20 years. His corporate clients include United Technologies, Merck, FedEx, DuPont, Alcoa, AIG, Timken, Morgan Stanley, Munich Re, BOC Gases, BenQ, AUO, and Rolls-Royce.
Dr. Chen is associate editor of Academy of Management Review, the journal most widely cited across all business disciplines, and serves on the editorial boards of such leading publications as Strategic Management Journal and Harvard Business Review (China). He has served as the Chair of the Academy of Management's Business Policy and Strategy Division (with international membership of over 4,000).
Dr. Chen has been featured in articles and interviews in major media outlets around the world, including Forbes, The Wall Street Journal, USA Today, Reuters, CNNfn, PBS, Newsweek International, US News & World Report, Handelsblatt (Germany), China Central TV Corp., and Fortune (China). He has contributed to the East-West business dialogue through keynote speeches at international forums including the World Economic Forum's China Business Summit (Beijing, 2000), the USChina Executive Summit (New York, 2004), the Hamburg Summit: China Meets Europe (2004), the China CEO Forum (2007), and HSM forums in Buenos Aires, São Paulo, and Milan (2006-07).
Dr. Chen was founder-director of Wharton's Global Chinese Business Initiative and served on the faculty at Columbia. He has held affiliations with the Chinese University of Hong Kong, the Imperial College of Science, Technology, & Medicine (UK), and the National University of Singapore.
Zhiwu Chen received his Ph.D. from Yale University and now a Professor of Finance at Yale University. Zhiwu Chen is an expert on finance theory, securities valuation, emerging markets, and China's economy and capital markets. He is a frequent contributor to top economics and finance journals with research papers ranging from novel means of valuing stocks and pricing options, to studies of foreign exchange, market integration, mutual funds and profitable investment strategies. In the last few years, Dr. Chen has been actively doing research on market development and institution-building issues in the context of China's transition process and other emerging markets. What institutions are necessary for markets to develop? What roles do financial innovations play in a country's economic development process? These are among the issues which Dr. Chen's research focuses on. Dr. Chen's work has been featured in The Wall Street Journal, The New York Times, The Boston Globe, Barron's, Far-Eastern Economic Review, and many newspapers and magazines in Hong Kong and China. He is also a frequent contributor to newspapers and magazines in China, on economic policy and legal reform issues.
Jeffrey L. Coles, Professor of Finance and the Francis J. and Mary B. Labriola Endowed Chair of Competitive Business at W. P. Carey School of Business of Arizona State University.
Professor Coles received his Ph.D. in 1984 from Stanford University. While at Stanford, he was an associate at the Institute for Mathematical Studies in the Social Sciences, the holder of the Henry J. Newell Honors Fellowship, and a research associate with the National Bureau of Economic Research. Professor Coles taught previously at University of Utah, University of Rochester, and Stanford University. Professor Coles has teaching and research interests in corporate control and governance, law and economics, asset pricing, organization structure, and the utility industry. He has published extensively in the leading academic journals, including the Journal of Financial Economics, Journal of Finance, American Economic Review, Journal of Accounting and Economics, and Journal of Financial and Quantitative Analysis. His work has been featured in business publications, such as the Wall Street Journal, Business Week, Fortune, and Investor's Business Daily, and in the broadcast media, including Wall Street Week, CNN News, and National Public Radio. Professor Coles has received awards for both research and teaching, most recently from the MBA for Executives Program at ASU and the Honor Society of the Financial Management Association.
Professor Coles has advised both industry and government. He has provided guidance on corporate modeling, operations, and load forecasting for Utah Power and Light, on the impact of energy development on infrastructure for the Utah State Department of Community Affairs, on numerous topics for Arizona Public Service, and on value-based management and decision analysis for Western Area Power Administration. Other consulting clients include PricewaterhouseCoopers, Pinnacle West Capital, and Honeywell.
Professor Hwang is an Associate Professor of Accounting at the W. P. Carey School of Business. Professor Hwang received his Ph.D. in Accounting from University of California, Berkeley in 1987. Prior to teaching at ASU, Professor Hwang taught at the Katz Graduate of Business, University of Pittsburgh. His teaching and research interests include: Managerial Accounting, supply chain management, incentive contracting, performance measurement and healthcare. At ASU, Professor Hwang has been teaching exclusively at the MBA levels including executive MBA program. He received the outstanding graduate teaching award from the School of Accountancy & Information Management in 1998. Professor Hwang has published extensively in such academic journals as: Management Science, Review of Accounting Studies, Journal of Accounting and Public Policy, Journal of Accounting, Auditing and Finance.
Kai Li is Professor of Finance and holds the W. Maurice Young Endowed Chair in Finance at the Sauder School of Business, and has held various visiting positions at the MIT Sloan School of Management, Tuck School of Business, Hong Kong University of Science and Technology, Bocconi University, Cheung Kong Graduate School of Business, Exeter University, Jiaotong University, Renmin University, and Sun Yat-Sen University. At the MBA level, she teaches capital structure, valuation, corporate restructuring, and mergers and acquisitions.
Dr. Li’s research focuses on the economic consequences of corporate governance mechanisms. Her current research projects explore the comparison of CEO pay in public and private companies, hedge funds in Chapter 11, and the roles of culture and psychology in corporate decisions. Her work has been published in Journal of Finance, Journal of Financial Economics, Review of Financial Studies, Journal of Financial and Quantitative Analysis, Management Science, and many other leading journals in the fields of finance and economics. In addition, her research has been featured in The Wall Street Journal, The New York Times, Financial Times, Time, Reuters, The New Yorker, U.S. News & World Report, National Post, and The Globe and Mail, and on CNBC, Bloomberg, Dow Jones Newswire, BBC, and BNN.
Dr. Li received the 2008 Research Excellence Award at the Sauder School of Business, the 2002 Barclays Global Investors Canada Research Award, and the Best Paper Award at many international conferences. In her spare time, she enjoys traveling, movies, swimming, and hiking.
Professor of Economics at National Taiwan University. She received her Ph.D. from the University of Pennsylvania in 1995, and was a faculty previously at National Tsing Hua University. Her research interests include middlemen and medium of exchange under private information, coexistence of money and credit, liquidity of assets, and credit constraints.
Professor Li has published her research in Journal of Monetary Economics，Journal of Economic Theory，and International Economic Review. She also serves as Editor for Taiwan Economic Review.
Professor Barak Libai is on the marketing group of the Arison School of Business at the Interdisciplinary Center (IDC), Herzliya, Israel. Previously was a faculty member in the Recanati Graduate School of Business, Faculty of Management, Tel Aviv University, at the Industrial Engineering and Management faculty of the Technion - Israel Institute of Technology, and a visiting Professor at the MIT Sloan School of Management.
His research deals much with customer social effects such as word of mouth, and their effect on new product growth and the firm's profitability, growth of markets for new products, and customer relationship management. He has published in journals such as Marketing Science, Journal of Marketing, Journal of Marketing Research, Journal of Service Research and the International Journal of Research in Marketing, among others. His research on the economic consequences of customers' interactions have won prizes from the Journal of Service Research, The Marketing Science Institute, The American Marketing Association, the International Journal of Research in Marketing and ESOMAR.
Dr. Crocker Liu is a professor of real estate at the School of Hotel Administration where he holds the Robert A. Beck Professor of Hospitality Financial Management. He previously taught at New York University’s Stern School of Business (1988-2006) where he was the associate director of real estate and more recently at Arizona State University’s W.P. Carey School of Business (2006-2009) where he held the McCord Chair in addition to being the Director of The Center for Real Estate Theory and Practice. He earned a BBA Real Estate/Finance from the University of Hawaii in 1976, a MS Real Estate from Wisconsin in 1980, and a PhD Finance/Real Estate in 1988 from University of Texas-Austin.
He is currently the Co-Editor of the Journal of Real Estate Economics, and is on the editorial board of the Journal of Property Research. He also was on the editorial board of the Journal of Real Estate Finance and Economics and the Journal of Real Estate Finance. He currently serves on the advisory board of the Real Estate Research Institute.
As one of the most cited researcher in real estate finance, Dr. Liu is a national expert on real estate finance, particularly topics related to market efficiency, valuation, and asset securitization. His research has been published in the Review of Financial Studies, the Journal of Financial Economics, the Journal of Business, the Journal of Financial and Quantiative Analysis, the Real Estate Economics Journal (formerly known as the AREUEA Journal) and the Journal of Real Estate Finance and Economics.
Professor Liu is also an excellent faculty in classroom as evident by his teaching awards at NYU as the Undergraduate Teacher of the Year (1996-1997 and also 2001-2002) and Executive MBA in Finance Teacher of the Year (1997, 1999). In 1999, he became a Distinguished Teaching Fellow.
Professor Paul C. B. Liu is the Chairman of Cornerstone Intellectual Property Foundation (CIPF), the Emeritus Professor of Chengchi University in Taiwan, Visiting Professor of Center of Genomic Medicine of Taiwan University, and the Co-Director of the Institute for International Intellectual Property of Peking University (IIPP). He is also the President of Asia Pacific Legal Institute (APLI) and an adjunct professor of University of Washington.
Professor Liu served as the founding Director of the Graduate Institute of Intellectual Property (IIP) and of the Center for Technology Policy and Law at the Chengchi University in Taiwan. IIP is the first graduate institute for intellectual property studies in Taiwan and the only one established under the business school. IIP aims to cultivate multi-disciplinary talents of technology, management and law, which is a realization of Professor Liu’s idea for intellectual property education.
Prior to the establishment of IIP, Professor Liu served as the Director of the Graduate Institute of Technology and Innovation Management (TIM). Under his stewardship, has become one of the most sought-after graduate programs in Taiwan and cultivated many talented business leaders. Professor Liu served as the advisor and coordinated many science and technology policies in Taiwan. Professor Liu founded the Association of Technology Managers in Taiwan (ATMT) in the year of 2002 and served as the first President. He is the former President of Licensing Executives Society Chinese Taipei (2006-2010) and the Vice President for International Relations of Association of University Technology Managers (AUTM)(2008-2010). Association of Technology Managers in Taiwan (ATMT) collaborates with Association of University Technology Managers to serve as a platform for communication between industry and academia, promoting intellectual property management, technology transfer and investment evaluation and the establishment of technology transfer mechanism in universities. The Licensing Executives Society (LES), established in 1965, is a professional society with more than 6000 members engaged in the development, use, transfer, marketing, and management of intellectual property.
Professor Liu is also an honorary professor at various universities and gives lectures at many institutions around the world, including Peking University, Chinese Academy of Sciences, Shanghai University, East China University of Political Science and Law, Zhongnan University of Economic and Law, Southwest University of Political Science and Law in China, Tokyo University and Waseda University in Japan, University of Washington, George Washington University and Massachusetts Institute of Technology in the United States. He is an Adjunct Professor at the Business School of University of Washington.
Professor Liu is widely regarded as the pioneer for many science and technology related issues and policy developments in Taiwan and China. He is one of the original architects for the enactment of Basic Science and Technology Law, Taiwan’s adaptation of the American Bayh-Dole model. He is also the author of the very first Chinese textbook on computer information law. Meanwhile, he cultivates many talents in intellectual property protection and management and contributes to the establishment of the Intellectual Property Court in Taiwan.
Born in Taiwan, Professor Liu has been living in Seattle, Washington area for more than 30 years before returning to his homeland. Professor Liu received a Bachelor of Laws from Taiwan University, Bachelor of Science (in Mathematics), Master of Laws (LL.M.) and Ph.D. in Law respectively from University of Washington. His research ranges from intellectual property, industrial IP management, technology laws and computer laws.
Professor Paul C. B. Liu founded Cornerstone Intellectual Property Foundation (CIPF) with his friends and students in 2008 and serves as the Chairman. CIPF aims to facilitate academic exchange, research and education on intellectual property in Taiwan, China, and around the world. It will serve for the studies of government policies, promotion of international and cross-strait exchange, professional education and other public service concerning intellectual property creation, protection, managements, and applications. CIPF expects itself to play as the role as a public advisor for industry and government and to contribute to the development of intellectual property.
Pei, Ker-Wei (Buck) - Professor of Accountancy and Executive Dean, W. P. Carey School of Business at Arizona State University
Professor Pei received his Ph.D. degree in Accounting from University of North Texas in 1986. He is Professor of Accountancy, and Executive Dean at W. P. Carey School of Business, Arizona State University. Professor Pei is also the Director of W. P. Carey EMBA programs in China for both Beijing and Shanghai. The Beijing program delivers a high-tech MBA curriculum to managers of U.S. multinational firms such as Motorola. The Shanghai program enjoys its partnership with Shanghai National Accounting Institute – a National Executive Training Institute founded by China's Premier Zhu Rongji and is under China's Ministry of Finance.
Professor Pei currently serves on the Board of Directors of Baosteel Iron & Steel Co., as Chairman of the audit committee. Baosteel is a Fortune Global 200 company and is one of the largest steel maker in the world. Professor Pei serves on the Board of Directors as Chairman of the nomination committee of Want-Want China Holding - one of the most recognized brands in China, Taiwan and Hong Kong. Professor Pei also serves on the Board of Directors of Zhong An Real Estate - a leading real estate developer in Yangtze River Delta Region in China, and it is primarily engaged in developing projects including mid-to-high end residential properties, hotels and commercial projects. He also served as the chairman of Globalization Committee of the American Accounting Association in 1997 and as the President of Chinese Accounting Professors Association –North America in 1993 and 1994. Professor Pei consults to many multinational firms such as Motorola, Intel, Honeywell, Cisco and Bank of America on various projects relating to supply chain management, customer relationship management, business process reengineering, and e-business initiatives.
Professor Pei's research interests include strategic cost management, strategic innovations in information technology, supply chain integration, and behavioral decision-making. His current teaching interests are in the areas of strategic innovations in cost management, supply-chain management, and E-business. He has recently published articles in such leading academic journals as Management Science, Decision Sciences, Auditing: A Journal of Practice & Theory, Accounting, Organization & Society, Organizational Behavior and Human Decision Processes, Journal of Information Systems, Journal of Behavioral Decision Making and Journal of Economic Psychology.
He has won a number of teaching awards at the W. P. Carey School including: Outstanding Undergraduate Teaching Award in 1996, and Outstanding Graduate Teaching Award 1997. He also received a state-wide teaching excellence award - Arizona Teacher of the Year (1998) - from Arizona CPA Foundation for his curriculum innovations in accounting. In 2011, Professor Pei was awarded the most influential independent Board of Director title at The Seventh Annual China listed company's "Golden Round Table Award".
Rajiv Sinha received his Ph. D. from Pennsylvania State University. He is the Lonnie Ostrom Distinguished Professor of Marketing at the W. P. Carey School of Business. His key research area is New Product Development and Management of Innovation. Dr. Sinha has published in many leading academic journals including Journal of Marketing Research, Journal of Marketing, International Journal of Research in Marketing, and Strategic Management Journal. He serves as an editor in Marketing Science, Journal of Marketing, International Journal of Forecasting and Management Science.
Professor Sinha has consulted on new service and product development issues for a variety of companies such as Price Waterhouse, American Express, Apple Computers, MasterCard International and AT&T. He is the Keynote speaker for an International Conference on Internet Marketing in Services", presented to the PDVSA, Caracas, Venezuela, September 2001. Dr. Sinha is the recipient of numerous teaching awards including the 1998, 1999 and 2000 Outstanding Teacher Award (W. P. Carey MBA Strategic Marketing specialization), the 1998 Governor's Award for Excellence, 1996, 2000 and 2001 Dean's Award for Excellence. The 1998 Business Week rankings of the major business schools ranked him as the Most Popular Professor in the W. P. Carey School of Business MBA program at Arizona State University. The 2000 Business Week ranked his course (New Product Development) as the Most Popular ASU MBA Elective.
President of Shanghai National Accounting Institute (SNAI), secretary of SNAI's Party Committee, secretary-general of APEC Finance and Development Program (AFDP), Professor and Supervisor for doctoral candidates. Professor Xia received his Master's Degree in Economics from the Department of Industrial Economics, Shanghai University of Finance and Economics in 1985. From 1988 to 1990, he was a visiting researcher at Osaka City University. From 1993, he worked at Shanghai University of Finance and Economics, as Dean of the School of International Business Administration, Assistant to President, Vice President and Executive Vice President of the university. He was then concurrently designated to be Deputy Chief of China's Association of Industrial Economics Research and Development, Vice President of China Accounting Society, Director of Shanghai Industrial Economics Research Committee, member of Research Council for Listed Companies of Shanghai Stock Exchange Committee. In 1997, he was awarded as the Cross-century Talent of China by the Ministry of Finance of China. In 1998, he was listed as the Cross-century Talent on Culture and Social Science by the Ministry of Education of China, and enjoys a special government allowance authorized by the State Council.