Support Team

The Graduate Business IT Support team (GBIT) at W. P. Carey School of Business is commissioned to provide Graduate Students with:

• Day-to-day support for all School of Business accounts and services
• Liaison support for ASU accounts and services (provided by Central IT)
• Assistance and intercession with specified IBM laptops
• Availability of Graduate IT resources including Ford Graduate Suite lab computers/printers, classroom printers, and lab machine/laptop software

The goal of GBIT is to provide timely, professional resolution of problems, advisement of best practices, and appropriate applicable information.

Technical Assistance Hours:

• Monday thru Thursday: 7 AM to 10 PM
• Friday & Saturday: 7 AM to 5 PM

Contact Info:

• wpcarey.cts@asu.edu
• Emergency Help Line: 480-727-8021
• http://wpcarey.asu.edu/it/graduate/
• Graduate Help Desk, BAC 210

Technology Checklist and Orientation

Technology Checklist:

An initial process for new Graduate students joining the W. P. Carey School of Business is verification of their resources. GBIT Support wants to visit with each new student individually to see that all necessary accounts are active and computer configurations are appropriate. Students should stop by the Graduate Help Desk to complete the Technology Checklist. This checklist will confirm that everything is ready.

Orientation:

Students are directed to the GBIT website for information. If additional assistance is needed, students are encouraged to stop by the Graduate Help Desk to ask questions.

Accounts and Resources

ASUWPC Account:

The W. P. Carey School of Business Graduate Students have the following resources:

• Door access to Ford Graduate Suite and MBA classrooms using ASU Suncard
• Ford Graduate Suite environment and features
• Citrix login
• Login access to Ford Graduate Suite lab machines
• Ford Graduate Suite Team Room Reservation using WebEvent Calendar
• Personal and group network storage space accessible via Secure FTP
• Access to printers in the Ford Graduate Suite and MBA classrooms

E-mail Services:

ASU provides each person an e-mail address. Mail sent to this address can be delivered either to a personal e-mail account or an ASU e-mail account. See our E-mail page for options, settings, etc.

Wired, Wireless, and Dialup Connections:

ASU and the School of Business provide a variety of networking options. These include:

• Wired – 100 Mb Ethernet
• Wireless – 802.11 b/g (g is selectively available through the BA building)
• Dialup – 56K phone line (from remote locations)

myASU:

Course material and program information are available through the myASU portal – login, then click Courses & Orgs link at top.

Virus Protection:

ASU provides all students, staff, and faculty a full version of McAfee Anti-Virus which can be installed on personal machines.