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Education
Ph.D., University of Florida, 2002;
Post Master of Engineering, University of Florida, 1997;
Master of Engineering, University of Florida, 1995;
B.Sc., Istanbul Technical University, 1991
Research Areas
Transdisciplinary applications of Service Science, Information Systems and Supply Chain Management for Sustainable Solutions. It is positioned in the areas of: 1) evidence-based managerial strategies for dynamic on-demand supply chain management & cloud services, and 2) technical, operational & environmental issues in sustainable information service supply chain management. My research methods include analytical, design science, action, empirical research and combinations. The end result is rigorous research outcomes targeted to leading academic journals, relevant practical contributions to industry and society.
Recent Consulting
American Express; Intel; Bank of America; MicroStrategy Corp; Teradata
Selected Awards & Honors
• 2011: Ranked 50th in Top-100 Rankings of World-wide Researchers according to the Association for Information Systems sanctioned World-wide Research Rankings (based on premier IS journals: MISQ, ISR and JMIS 2008-2010 publications records). ASU Information Systems Department is ranked 7th in the same ranking.
• 2011: Is selected by Decision Sciences Journal of Innovative Education as one of the best teaching brief published in DSJIE during 2010-2011, and invited for presentation at 2011 Decision Sciences Conference “Teaching with a Virtual Technology Lab: Promoting Effective Decision Making using Analytics as a Service by Gros, M., Goul, M. and Demirkan, H., Decision Sciences Journal of Innovative Education, 9 (1), 119-127, Jan.
• 2010: Is selected by IEEE Computing Society as one of eight Essential Articles on Information Technology Understanding and Implementing Green IT. “From Green Computing to Sustainable IT: Developing a Sustainable Service Orientation by R. Harmon, H. Demirkan, N. Auseklis, and M. Reinoso, Proc. of the 43rd Hawaii International Conference on System Sciences, 2010, pp. 1-10.”
• 2008 - 2009: Receipient of IBM Faculty Award for a research proposal titled “Design Science for Self Service Systems” in Services Sciences Management and Engineering Discipline. American Express; Intel; Bank of America; MicroStrategy Corp; Teradata
Current Projects
1. Keith, M., Demirkan, H. and Goul, M., “Service-Oriented Systems Development: A Hybrid Methodology and Case Study,” Journal of Management Information Systems, in preparation for 3rd round review submission.
2. Keith, M., Goul, M. and Demirkan, H., “A Contingency Theory of Advice Network Formation in IT Project Teams: The Role of Uncertainty,” Journal of Management Information Systems, in preparation for 2nd round review submission.
3. Soper, D. and Demirkan, H. “Revolution 2.0: ICTs, Democracy and Corruption in Emerging Societies” the special issue of IEEE IT Professional on IT in Emerging Markets, under 1st round review.
Academic Positions
Arizona State University: 2002-present
Research Faculty (CSL, W. P. Carey School of Business, ASU), Center for Services Leadership, Arizona State University: 2007-present;
Research Associate (CABIT, W. P. Carey School of Business, ASU), Center for Advancing Business through Information Technolog: 2002 - present
Career and Recent Professional Awards; Teaching Awards
2008 - 2009: Receipient of IBM Faculty Award for a research proposal titled "Design Science for Self Service Systems" in Services Sciences Management and Engineering Discipline.
2008: Receipient of PMI Encouragement Award (Arizona State University Project Management Student Organization).
2006 - 2007: Certificate of Appreciation (Honors Disciplinary Faculty) from Barrett The Honors College, Arizona State University.
2006: Finalist in the 2006 SIM Case Competition, Sponsored by the Society of Information Management for an article entitled "Process & Services Fusion Impact Assessment at American Express and Intel.
Professional Leadership
Serving as an Advisory Board Member on the Teradata University Network, "utilization of a Business Intelligence Platform - MicroStrategy."
Serving as an International Advisory Board Member on the Global Text Project
Serving as an Officer (Co-VP of Communications and Listserv Chair) at Association for Information Systems Special Interest Group on Services
Associate Editor, Editorial Board Member for International Journal of Service Science, Management, Engineering, and Technology (IJSSMET)
Associate Editor, Editorial Board Member for International Journal of Information Technology Project Management (IJITPM)
Corporate and Public Sector Leadership
Technical Account Manager, MicroStrategy, Inc., 2001-2002;
Technical Principal, MicroStrategy, Inc., 1999-2001;
Senior Production Consultant, MicroStrategy, Inc., 1998-1999;
Software Process Engineer, Business Change Manager, Project Manager, AT&T Labs/Citibank Corp, Universal Card Services (UCS), 1996-1998;
Research/Teaching Assistant, University of Florida, 1993-1996
Representative Publications
1. Demirkan, H. and Delen, D. “Leveraging the Capabilities of Service-Oriented Decision Support Systems: Putting Analytics and Big Data in Cloud,” Decision Support Systems and Electronic Commerce, forthcoming.
2. Soper, D., Demirkan, H., Goul, M. and St. Louis, R., “An Empirical Examination of the Impact of ICT Investments on Future Levels of Institutionalized Democracy and Foreign Direct Investment in Developing Countries,” Journal of the Association for Information Systems, forthcoming.
3. Demirkan, H. and Goul, M., “Taking Value-Networks to the Cloud Services: Security Services, Semantics and Service Level Agreements,” Information Systems and e-Business Management, forthcoming.
4. Harmon, R., Demirkan, H. and Raffo, D., “Roadmapping the next wave of sustainable IT,” Foresight: The journal of future studies, strategic thinking and policy, forthcoming.
5. Demirkan, H., Sen, S., Goul, M. and Nichols, J., “Ensuring Reliability in B2B Services: Fault Tolerant Inter-organizational Workflows,” Information Systems Frontiers, forthcoming.
6. Demirkan, H., Harmon, R. and Goul, M. (2011) “Service-Oriented Web Application Framework: Utility-grade Instrumentation of Emergent Web Applications,” the special issue of the IEEE IT Professional on the Future of Web Applications: Strategies and Design, 15-21, September/October.
7. Harmon, R. and Demirkan, H. (2011) “IT Services Innovation: The Next Wave of Sustainable IT?” by the special issue of IEEE IT Professional on Green IT, 19-25, Jan/Feb.
8. Gros, M., Goul, M. and Demirkan, H. (2011) “Teaching with a Virtual Technology Lab: Promoting Effective Decision Making using Analytics as a Service,” Decision Sciences Journal of Innovative Education, 9 (1), 119-127, Jan. The Best Paper Award 2011 (Honorable Mention).
9. Keith, M., Demirkan, H. and Goul, M. (2010) “The Influence of Collaborative Technology Knowledge on Advice Network Structures,” Decision Support Systems, 50(1), 140-151, December.
10. Daim, T., Harmon, R. and Demirkan, H. (2010) “Exploration of Adoption of Service Innovations through Technology Roadmapping: Case of Location Based Services,” International Journal of Service Science, Management, Engineering and Technology, 1(2), 70-90.
11. Daim, T.U., Jetter, A., Demirkan, H. and Maglio, P.P. (2010) “Perspective: Technology Management in the Service Sector,” The Special Issue on Exploring Service Innovation in International Journal of Services, Technology and Management, 13 (1/2): 3-19.
12. Balkan, S. and Demirkan, H. (2010) “Information Services for Advanced Marketing,” International Journal of Data Analysis and Information Systems, 2 (1), 1-10, January-June.
13. Demirkan, H., Cheng, Hsing K. and Bandyopadhyay, S. (2010) “Coordination Strategies in a SaaS Supply Chain,” Journal of Management Information Systems, 26 (4), 121–146, Spring.
14. Ostrom, A.L., Bitner, M.J., Brown, S.W., Burkhard, K. A., Goul, M., Smith-Daniels, V., Demirkan, H., Rabinovich, E. (2010) “Moving Forward and Making a Difference: Research Priorities for the Science of Service,” Journal of Service Research, 13 (1), 4-36, February. The Best Paper Award 2011.
15. Bardhan, I., Demirkan, H., Kannan, P.K. Kauffman, R. J. and Sougstad, R. (2010) “An Interdisciplinary Perspective on IT Services Management and Services Science”, Journal of Management Information Systems,” 26 (4), 13-65, Spring.
16. Demirkan, H., Goul, M. and Gros, M. (2010) “A Reference Model for Sustainable E-Learning Service Systems: Experiences with the Joint University/Teradata Consortium,” Decision Sciences Journal of Innovative Education, 8 (1), 151-189, January.
17. Demirkan, H. and Spohrer, J. C., (2010) “Servitized Enterprises for Distributed Collaborative Commerce,” International Journal of Service Science, Management, Engineering and Technology, 1 (1), 68-81.
18. Demirkan, H. and Goul, M. (2009) “Service Oriented Technology Management to Improve Organizational Agility,” International Journal of Innovation and Technology Management, 6 (1), 1-16, March.
19. Daim, T., Basoglu, N. and Demirkan, H. (2009) “A Strategic Assessment of Telemedicine as a New Service for Health Delivery: Case of a Health Maintenance Organization (HMO),” International Journal of Data Analysis and Information Systems, 1 (1), 11-26, January-June.
20. Demirkan, H., Kauffman, R.J., Vayghan, J.A., Fill, H-G., Karagiannis, D. and Maglio, P.P., (2009) “Service-Oriented Technology and Management: Perspectives on Research and Practice for the Coming Decade,” The Electronic Commerce Research and Applications Journal, 7 (4), 356-376, Jan .
21. Demirkan, H. and Nichols, J. (2008) “IT Services Project Management: Lessons Learned from a Case Study in Implementation,” International Journal of Project Organisation and Management, 1 (2), 204-220.
22. Soper, D., Demirkan, H. and Goul, M. (2008) “Evaluating the Applicability of Socially-Oriented Perspectives to the IT Service Level Agreement Negotiation Process: A Theory-Driven Exploratory Study,” The International Journal of Services Sciences, 1 (¾), 267-287.
23. Demirkan, H. and Cheng, H.K. (2008) “The Risk and Information Sharing of Application Services Supply Chain,” The Special Issue on Economics of Operations and Information Management in European Journal of Operational Research, 187 (3), 765-784, June.
24. Soper, D., Demirkan, H. and Goul, M. (2007) “A Proactive Interorganizational Knowledge-Sharing Security Model with Breach Propagation Detection and Dynamic Policy Revision,” The Special Issue on Secure Knowledge Management in Information Systems Frontiers, 9 (5), 469-479, Nov.
25. Sen, S., Demirkan, H. and Goul, M. (2007) “Dynamic Decision Support through Instantiation of UEML Representations,” The Communications of the ACM, 50 (8), 87-93, August.
26. Demirkan, H. and Goul, M. (2006) “Towards the Service Oriented Enterprise Vision: Bridging Industry and Academics,” The Communications of the Association for Information Systems, 18 (26), 546-556.
27. Nichols, J., Demirkan, H. and Goul, M. (2006) Autonomic Workflow Execution in the Grid,” The Special Issue on Engineering of Autonomic Systems in the IEEE Transactions on Systems, Man, and Cybernetics, 36 (3), 353-364, May.
28. Chenoweth, T., Corral, K. and Demirkan, H., (2006) “Seven key interventions for data warehouse success,” The Communications of the ACM, 49 (1), 115-119, January.
29. Goul, M., Corral, K. and Demirkan, H. (2005) “Database Schema Design for a Web Services Supply Chain Manager: Requirements and Proposed Infrastructure,” The Special Issue on Design Science and Information Systems in Information Systems Frontiers, 7 (3), 257-271, July.
30. Cheng, H.K., Demirkan, H. and Koehler, G. (2003) “The price and capacity competition of application services duopoly,” Information Systems and e-Business Management, 1 (2), 305-329, Sep.
Invited Articles and Editorials (Accepted, Published or Forthcoming)
31. Demirkan, H. and Dolk, D., “Analytical, Computational and Conceptual Modeling in Service Science & Systems,” Information Systems and e-Business Management, forthcoming.
32. Delen, D. and Demirkan, H. “Data, Information and Analytics as Services,” Decision Support Systems and Electronic Commerce, forthcoming.
33. Alt, R., Abramowicz, W. and Demirkan, H. (2010) “Service-orientation in electronic markets,” Electronic Markets, 20 (3/4), 177-180, December.
34. Sicilia, M-A, Geczy, P. and Demirkan, H. (2010) “Service Science, Management, Engineering and Technology,” International Journal of Service Science, Management, Engineering and Technology, 1 (1), i-iii.
35. Bardhan, I., Demirkan, H., Kannan, P. K. and Kauffman, R. J. (2010) “Information Systems in Services,” Journal of Management Information Systems, 26 (4), 5-12, Spring.
36. Bardhan, I., Demirkan, H., Kannan, P. K. and Kauffman, R. J. (2010) “Service Science in Electronic Commerce,” International Journal of Electronic Commerce, 14 (3), Spring.
37. Demirkan, H. (2008) “The Servitisation of Processes, Architectures and Technologies,” The International Journal of Services Sciences, 1 (¾), 197-205.
