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Education
Ph.D., Michigan State University, 1973; MBA, Michigan State University, 1968; B.A., Albion College, 1966
Research Areas
Personal selling and sales management; marketing management, business to business marketing.
Recent Consulting
Excellence Education Programs for Holsum Bakery Marketing Management 2000, Motivating Salespeople, 2001; Consulting for Manufacturers' Representatives' Educational Committee, various projects including: evaluation of accreditation program, 1998, evaluation of distance learning programs, 2000, evaluation of certified professional selling program, 2001
Academic Positions
Arizona State University: 1972-present.
Career and Professional Awards; Teaching Awards
Award for Excellence for the article, "Managing the Industrial Salesforce Culture," Journal of Business and Industrial Marketing, 1997
Professional Leadership
Editorial Review Board, Advances in Distribution Research, 1996-2000; Editorial Review Board, Marketing Management, 1996-2001; Editorial Review Board, Journal of Personal Selling and Sales Management, 1996-present.
Representative Publications
Jackson, Jr., Donald W. (with E. Naumann and M. Rosenbaum), "How to Implement a Customer Satisfaction Program," Business Horizons, (2001).
Jackson, Jr., Donald W. (with E. Naumann and S. Widmier), "Examining the Relationship between Work Attitudes and Propensity to Leave Among Expatriate Salespeople," Journal of Personal Selling and Sales Management, (2000).
Jackson, Jr., Donald W. (with E. Naumann), "One More Time: How Do You Satisfy Customers?" Business Horizons, (1999).
