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W. P. Carey
School of Business
P.O. Box 874106
Tempe, AZ 85287-4106

Phone: 480-965-6201
Fax: 480-965-2180
Email: csl@asu.edu

 
 
 
register now
 

COME LEARN FROM THE LEADERS IN THE SCIENCE OF SERVICE

Agile Pursuits Franchising • AIR Marketing • Arizona State University • Customer Care Measurement and Consulting • Edward Jones • The Go Daddy Group • Heasley & Partners • IBM Kampgrounds of America (KOA) • Procter & Gamble • Sears Holdings Corporation • ServiceSource • Services Transformation and Innovation Group • Symantec • University of North Carolina • USAA • Walter Bond • World Health Congress • W. P. Carey School of Business and more!
Registration for our 2011 program is now closed.  We have compiled the following resource links for you related to our 2011 Symposium, we hope you will join us in continuing the learnings from the program. 
CTS’ Live Blog - http://ctssymposium.typepad.com/
Twitter Hashtag: #ctss
CSL’s Twitter Handle/page: @WPCCSL http://www.twitter.com/wpccsl
Join the LinkedIn Symposium Group:  http://www.linkedin.com/groups?about&gid=4414407
Download the Symposium Brochure PDF

Compete Through Service Symposium

 

Download the Symposium Brochure PDF

Download Agenda PDF

Leverage the science of service to brighten your organization's future.  Service innovation can build a solid infrastructure for your success in this ever-changing, always-accelerating environment.  Now in its 22nd year, the Compete Through Service Symposium, brings together the most innovative business minds and visionary thought leaders in an engaging, enlightening environment to share ideas that are certain to inspire you. 

You will come away with illuminating strategies and actions to:

  • Deliver superior service in adverse conditions
  • Create and promote new and innovative service models
  • Develop service initiatives into marketable revenue-producers
  • Establish a culture of service that differentiates
  • Instill an overarching, unrelenting focus on the customer
 

OUR SPEAKERS

 
Lorne Armer Socializing Beyond the Campfire
Lorne Armer

Vice President, Marketing
Kampgrounds of America, (KOA)
Nathan Estruth Services at Procter and Gamble- A Paradigm Shift
Nathan Estruth

Vice President and General Manager,
P&G FutureWorks

The Procter and Gamble Company
Jeff Wampler Jeff Wampler
Chief Executive Officer
Agile Pursuits Franchising Inc.
Manhmoud Nagshineh A New Era in Smarter Services
Mahmoud Naghshineh, Ph.D.
Vice President,
Services Innovation Lab & Services Research,
Watson IBM Corporation
Stu Reed The Integrated Approach to Delivering on the Customer Promise
Stu Reed

Senior Vice President and President, Home Services
Sears Holdings Corporation

View All Speakers
CSL

with        

IBM

CHAIRMAN SPONSORS

BlueCross BlueShield of Arizona

DuPont

Register Now

EXECUTIVE SPONSORS

  • AAA Arizona
  • Avnet
  • Boeing
  • Cardinal Health
  • Charles Schwab
  • Customer Care Measurement & Consulting
  • The Insight Group
  • Symantec
  • United Stationers
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"I have attended a number of conferences and symposiums - This is the first that consistently offered superior, relevant, high-quality speakers from beginning to end."

Lynette Kaminski
Manager
ABD Insurance


"A true holistic eye-opener for what is going on in the service industry today, AND what will happen tomorrow."

Morten Soger Nielsen
Customer Engagement Manager
SAP

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