SERVICES BLUEPRINTING OVERVIEW

Are you looking to:

If so, Services Blueprinting can help you to meet these objectives. Through our workshops and custom programs, we help you identify and drive significant value from the Services Blueprinting approach and technique.

Services Blueprinting is a versatile and practical technique used for service improvement and innovation. This technique allows you to clearly visualize your service processes and delivery from the customers' point of view. The uniqueness of Services Blueprinting is the unrelenting focus on the customer as the center and foundation of your business.

UPCOMING WORKSHOP

January 22, 2010
A One-Day Workshop
Presented by the CSL at the
W. P. Carey School of Business
Arizona State University
Tempe Campus

The Services Blueprinting Workshop is a powerful one-day session which will provide you with the knowledge and technique necessary to build, analyze, enhance, improve and sustain your service offerings – from the voice of the customer.

For additional information, please visit our Workshop Description page.

"The blueprint really opens up employees' eyes to the total process and the customers' viewpoint.  People involved are often shocked at how detailed processes are and how easy disconnects can occur."

- Tom Hansen
Regional Manager Business Development
Qualcomm

"Outstanding workshop!  I did not realize just how much Services Blueprinting helped me understand the customer experience."

-Kevin Ostrander
Network Solution Architect
MedCloud Networks

"The CSL Services Blueprinting Workshop really allows you to focus on the customer's point of view in order to understand the customer interactions, to identify gaps and areas of improvement in order to create the best possible customer experience."

–Jordan Meyerowitz
Sr. Director of Product Management
Allviant

"Services blueprinting really highlights where our business could go. It was an extraordinary learning opportunity for us. You really see the entire customer's experience."

–Beth Dockins
Director,
Customer Service
Scotts Miracle-Gro Company

"The resources available at the Center for Services Leadership are fantastic.  The faculty has always delivered quality workshops but the class discussion and networking is the big added value for me.  Hearing the ideas and thoughts of others is priceless."

–Cindy Saint
Vice President, Technical Services
Pearson

READ MORE ABOUT THE POWERFUL BLUEPRINTING TOOL

• Services Blueprinting: A Key to Services Innovation
• Arizona Business Magazine: Blue Clues - Understanding Customer Experiences through Services Blueprinting

CUSTOM PROGRAMS

In addition to our open-enrollment workshops, we also design and deliver custom, Services Blueprinting programs to specifically address your organization's needs. For more information on how we can develop and deliver a customized workshop for your company, please contact Kevin Burkhard, Director of Strategic Initiatives, at 480-965-5235 or Kevin.Burkhard@asu.edu