Service Blueprinting: Designing Customer-Focused
READ MORE ABOUT THE POWERFUL BLUEPRINTING TOOL
In addition to our open-enrollment workshops, we also design and deliver custom, Service Blueprinting programs to specifically address your organization's needs. For more information on how we can develop and deliver a customized workshop for your company, please contact the CSL at 480-965-6201.
"The blueprint really opens up employees' eyes to the total process and the customers' viewpoint. People involved are often shocked at how detailed processes are and how easy disconnects can occur."
- Tom Hansen
Regional Manager Business Development
"Outstanding workshop! I did not realize just how much Service Blueprinting helped me understand the customer experience."
Network Solution Architect
"The CSL Service Blueprinting Workshop really allows you to focus on the customer's point of view in order to understand the customer interactions, to identify gaps and areas of improvement in order to create the best possible customer experience."
Sr. Director of Product Management
"Service blueprinting really highlights where our business could go. It was an extraordinary learning opportunity for us. You really see the entire customer's experience."
Scotts Miracle-Gro Company
"The resources available at the Center for Services Leadership are fantastic. The faculty has always delivered quality workshops but the class discussion and networking is the big added value for me. Hearing the ideas and thoughts of others is priceless."
Vice President, Technical Services