SERVICE BLUEPRINTING OVERVIEW

Are you looking to:

If so, Service Blueprinting can help you to meet these objectives. Through our workshops and custom programs, we help you identify and drive significant value from the Service Blueprinting approach and technique.

Service Blueprinting is a versatile and practical technique used for service improvement and innovation. This technique allows you to clearly visualize your service processes and delivery from the customers' point of view. The uniqueness of Service Blueprinting is the unrelenting focus on the customer as the center and foundation of your business.

ONLINE PROGRAM

Service Blueprinting: Designing Customer-Focused
Service Processes

READ MORE ABOUT THE POWERFUL BLUEPRINTING TOOL

• Article: How Service Blueprinting Solves Parking Problems on Campus
  
• What is Service Blueprinting? (PDF)
• Service Blueprinting: A Key to Services Innovation
• Arizona Business Magazine: Blue Clues - Understanding Customer Experiences through Service Blueprinting

CUSTOM PROGRAMS

In addition to our open-enrollment workshops, we also design and deliver custom, Service Blueprinting programs to specifically address your organization's needs. For more information on how we can develop and deliver a customized workshop for your company, please contact the CSL at 480-965-6201.

"The blueprint really opens up employees' eyes to the total process and the customers' viewpoint.  People involved are often shocked at how detailed processes are and how easy disconnects can occur."

- Tom Hansen
Regional Manager Business Development
Qualcomm

"Outstanding workshop!  I did not realize just how much Service Blueprinting helped me understand the customer experience."

-Kevin Ostrander
Network Solution Architect
MedCloud Networks

"The CSL Service Blueprinting Workshop really allows you to focus on the customer's point of view in order to understand the customer interactions, to identify gaps and areas of improvement in order to create the best possible customer experience."

–Jordan Meyerowitz
Sr. Director of Product Management
Allviant

"Service blueprinting really highlights where our business could go. It was an extraordinary learning opportunity for us. You really see the entire customer's experience."

–Beth Dockins
Director,
Customer Service
Scotts Miracle-Gro Company

"The resources available at the Center for Services Leadership are fantastic.  The faculty has always delivered quality workshops but the class discussion and networking is the big added value for me.  Hearing the ideas and thoughts of others is priceless."

–Cindy Saint
Vice President, Technical Services
Pearson