The 26th Annual
Services Leadership Institute

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• Do you know what your customers truly want from you?
• How do they need to receive your service offerings in the way that works best for them?
• What is the price they are willing to pay?
• What is the service experience they are seeking?

The Services Leadership Institute will bring together leading academicians along with seasoned business leaders to show you how to apply a proven process for service quality in your organization. You will identify key improvement points to make the greatest impact on delivering what your customers really expect and what they need to remain loyal.

This program is limited to only 55-65 attendees and typically sells out, so do not delay to REGISTER today to secure your seat.

Program questions?  Contact Alicia Holder, Director of Business Partnerships at Alicia.Holder@asu.edu or by phone at (480) 965-6201.

  Past Participants

Health Care

Becton Dickinson, Blue Cross Blue Shield of Arizona, Boston Scientific, Cardinal Health, CIGNA, GE Medical Systems, Johnson & Johnson, Mayo Clinic, TriWest Healthcare Alliance

Financial Services and Insurance

American Express, Goldman Sachs, State Farm

Energy and Utilities

Arizona Public Service, NYNEX, PHM, Salt River Project, Southern California Edison

Telecommunications

AT&T, BC Telecom, Cox Communications, Ericsson, MCI, Qwest, Sprint, TELUS

Construction and Manufacturing

Boeing, Caterpillar, Cummins Engine, Del Webb, Ford Motor Company, Harley-Davidson Motor Company, Lockheed Martin, Proctor & Gamble, Sony Electronics

Travel and Entertainment

Best Western International, Caesar’s Palace, Disney, Enterprise Rent-a-Car, Harrah’s, KOA, Scandinavian Airlines System, US Airways

Technology

Avnet, Cisco, Datacard, EDS, Hewlett-Packard, Honeywell, IBM, Intermec Technologies, Motorola, Oracle, Siemens Building Technologies, Texas Instruments, Xerox

Transportation

Burlington Northern Santa Fe, Federal Express, U.S. Postal Service, YRC Worldwide

Non-Profit

AARP, The Annenberg Center, Mayo Clinic, Texas A&M University, The Wharton School