The 24th Annual
Services Leadership Institute

March 15-17, 2010
Arizona State University

• Do you know what your customers truly want from you?
• How do they need to receive your service offerings in the way that works best for them?
• What is the price they are willing to pay?
• What is the service experience they are seeking?

The Services Leadership Institute will bring together leading academicians along with seasoned business leaders to show you how to apply a proven process for service quality in your organization. You will identify key improvement points to make the greatest impact on delivering what your customers really expect and what they need to remain loyal.

  Past Participants

Health Care:

Mayo Clinic, Cardinal Health, Becton Dickinson, Boston Scientific, CIGNA, GE Medical Systems, Johnson & Johnson, Hill-Rom

Financial Services:

American Express, Bank One, Goldman Sachs

Energy & Utilities:

Arizona Public Service, Salt River Project, Southern California Edison, NYNEX, PDVSA, PHM

Telecommunications:

AT&T, BC Telecom, MCI, TELUS, Qwest, Ericsson, Sprint

Construction & Manufacturing:

Caterpillar, Cummins Engine, Del Webb, Ford Motor Company, Harley-Davidson Motor Company

Travel & Entertainment:

Harrah's, Disney, Caesar's Palace, Enterprise Rent-a-Car, Best Western International, US Airways, Scandinavian Airlines System, KOA

Technology:

Honeywell, IBM, Xerox, Avnet, Sun Microsystems, Hewlett-Packard, Motorola, Alcatel Lucent, EDS, Texas Instruments, Cisco, Datacard, Intermec Technologies, Siemens Building Technologies

Transportation:

YRC Worldwide, Federal Express, U.S. Postal Service, Burlington Northern Santa Fe

Non-Profit:

The Annenberg Center, AARP, Mayo Clinic, Texas A&M University, The Wharton School