The Center for Services Leadership twitter Email Updates Contact Us

W. P. Carey
School of Business
P.O. Box 874106
Tempe, AZ 85287-4106

Phone: 480-965-6201
Fax: 480-965-2180
Email: csl@asu.edu

Service Metrics
 

FACULTY INSTRUCTOR

Upcoming Workshop

Information on the location and date for our next Service Metrics workshop is coming soon.

Services Metrics Workshop Faculty Instructor

Vicki Smith-Daniels

Vicki Smith-Daniels, Ph.D.
Professor of Supply Chain Management
W. P. Carey School of Business
Arizona State University

Dr. Smith-Daniels teaches operations and supply chain management in the MBA, Executive Education, and Doctoral programs. Since January 2005, she has served as Editor-in-Chief of the Decision Sciences Journal, an interdisciplinary academic journal focusing on operations management, information systems, supply chain management, and technology management. Dr. Smith-Daniels' recent research projects are in the areas of health care supply chain management, services supply chains, product and service development, and project management. Her recent projects include health care supply chain performance improvement metrics and benchmarking, health care supply chain collaborative practices and their impact on performance, and decision making under ambiguity and complexity in development projects.

 
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