Information on the location and date for our
next Service Metrics workshop is coming soon.
The Service Metrics Workshop is a powerful one-day session which will provide you with the knowledge necessary to develop and integrate a portfolio of metrics around your organization’s service strategy and understand what these metrics are telling you about your customer’s service experience.
For additional information, please visit our Workshop Description page.
"Service Metrics is one of the hottest issues I face as I build business cases for customer experience investments. This session provided an actionable framework for tackling this challenge."
- Seth Kiner
Customer Experience Management and Marketing
Southern California Edison
"Vicki's session invigorated me to want to jump into designing our customer experiences model and metrics. I left wanting more!"
Director of Customer Excellence
"The value of attending a workshop around service metrics and design of those metrics is valuable in my operational improvement initiatives."
Manager, Process Improvement and Industrial Engineering
In addition to our open-enrollment workshops, we also design and deliver custom Service Metrics programs to specifically address your organization's needs. For more information on how we can develop and deliver a customized workshop for your company, please contact Kevin Burkhard, Director of Strategic Initiatives, at 480-965-5235 or Kevin.Burkhard@asu.edu