Recovering from Service Failures
UPCOMING COURSE: June 3-28, 2013
Course Description
Every organization suffers failures, but this course demonstrates how successful organizations turn that failure into stronger customer relationships and greater profitability. It details methods for recovering quickly from service failures and teaches participants ways to make systematic improvements that prevent future failures.
Course Objectives
Upon successful completion of the course, participants will have:
- Comprehension of the customer perspective no service failure and recovery
- Understanding of why service recovery is important to organizations
- Ability to apply the steps of the service recovery processes
- Techniques for handling difficult or irate customers
Course Pricing
Individual Rates:
Center Member Rate: $650.00 per person
Non-Member Rate: $750.00 per person
Team Rates:
Center Member Team Rate (3 or more*): $585.00 per person
Non-Member Team Rate (3 or more*): $675.00 per person
*Additional discounts available for teams of 10 or more. Call 480-965-6201 for more information.
Space is limited to a total of 50 participants, so be sure to REGISTER early to ensure your spot.
For questions on the CSL's online offerings, contact us at (480) 965-6201 or CSL@asu.edu.
