NEWS

Featured Articles from knowWPCarey

• Welcome to the Future: Smart Services Improve Quality, Lower Cost, Foster Innovation, and Help the Environment Too
• Avnet's Roy Vallee on Leadership
• James Spohrer: How Systems Interact to Deliver Services
• Overcoming the Challenges in Migrating from Products to Services: Facing the Enemy Within
• Product Companies Becoming Profitable Service Providers
• Sending Clear Messages - Communicating the Core Idea
• Zappos CEO Tony Hsieh: Customer Focus Key to Record Sales During Retail Slump
• The Customer: An Overlooked Component of the Innovation Process
• Keeping the Customer Dissatisfied? How Businesses Can Recover from Service Failure
• The Evolving Science of Services
• All the Job's A Stage: Role Playing in the Services Industry
• Keeping Promises: Closing the Services Gap
• Making it Personal: IBM's Customer Obsession Program
• The Neglected Moneymaker: Customer Retention
• Service As Innovation: China's Coming Service Revolution
• Customer Service and the Purpose-Driven Organization

Additional Articles

• Beyond Products, Manufacturers Branch Out into Services, by Stephen W. Brown, Anders Gustafsson and Lars Wittel in the Wall Street Journal June 22, 2009
• E-Luminations: The Best of Dale Dauten - "I walked away from an easy 2K".
• Creating Value Through Service - Summation of the recent Shanghai services symposium.
• The Evolution and Discovery of Services Science in Business Schools
  by Mary Jo Bitner, and Stephen W. Brown, from Communications of the ACM
• New Effort to Tap Technology to Aid the Service Economy
  from the New York Times
• 'Service' That's Anything But
  From The Washington Post
• Service Excellence - Mary Jo Bitner, "Eye of the Beholder"
  From "Realtor Magazine", with permission from the National Association of Realtors, Copyright 2005
• Syndicated Columnist Dale Dauten - Great Service Companies Know It's Not The Sale That Matters
• Practicing Best in Class Service Recovery
  by Stephen Brown, from Marketing Management Magazine
• Forming Successful Business-to-Business Services in Goods-Dominant Firms
  by Wayne A. Neu and Stephen W. Brown, Journal of Service Research, August 2005; Vol. 8: pp. 3-17.
• Manufacturers Forming Complex Business Services, by Wayne A. Neu and Stephen W. Brown, International Journal of Service Industry Management, Vol. 19, Issue 2, pp. 232-251.

Press Releases

• March 2009 - Allivant President Named to ASU Center for Services Leadership Advisory Board
• February 2009 - Boeing Services Company Teams with the Center for Services Leadership
• March 29, 2007
  New Consortium Formed To Address Critical Gap In Services Research, Innovation And Education
• May 24, 2005
  Center for Services Leadership Selected Among Elite Universities to Partner with IBM on Services Curriculum
• November 2, 2004
  The Compete Through Service Symposium, November 3-5, 2004
• March 10, 2004
  J. W. Marriott chosen for Global Services Leadership Award
• May 21, 2001
  ASU Business announces new name for leading center: Introducing the Center for Services Leadership