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Featured Articles from Knowledge@W. P. Carey

Additional Articles

• Beyond Products, Manufacturers Branch Out into Services, by Stephen W. Brown, Anders Gustafsson and Lars Wittel in the Wall Street Journal June 22, 2009
• E-Luminations: The Best of Dale Dauten - "I walked away from an easy 2K".
• Creating Value Through Service - Summation of the recent Shanghai services symposium.
• The Evolution and Discovery of Services Science in Business Schools
  by Mary Jo Bitner, and Stephen W. Brown, from Communications of the ACM
• New Effort to Tap Technology to Aid the Service Economy
  from the New York Times
• 'Service' That's Anything But
  From The Washington Post
• Service Excellence - Mary Jo Bitner, "Eye of the Beholder"
  From "Realtor Magazine", with permission from the National Association of Realtors, Copyright 2005
• Syndicated Columnist Dale Dauten - Big Brother to Big Mom
• Syndicated Columnist Dale Dauten - The Oh (BLEEP!) Moment
• Syndicated Columnist Dale Dauten - Great Service Companies Know It's Not The Sale That Matters
• Practicing Best in Class Service Recovery
  by Stephen Brown, from Marketing Management Magazine
• Forming Successful Business-to-Business Services in Goods-Dominant Firms
  by Wayne A. Neu and Stephen W. Brown, Journal of Service Research, August 2005; Vol. 8: pp. 3-17.
• Manufacturers Forming Complex Business Services, by Wayne A. Neu and Stephen W. Brown, International Journal of Service Industry Management, Vol. 19, Issue 2, pp. 232-251.

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