CSL >> Links We Like

CENTER FOR SERVICES LEADERSHIP

Below are links to other organizations and resources we highly recommend for professionals, academics and students who are interested in learning more about strategic marketing.

UNIVERSITY-BASED SERVICES-SPECIFIC ORGANIZATIONS

The Center for Excellence in Service 
University of Maryland, USA

CSS-Lab - Customer and Service Science Lab 
University Bocconi, Milano, Italy

Penn State Institute for the Study of Business Markets 
Penn State, Pennsylvania, USA

SERVICES-SPECIFIC ORGANIZATIONS

The American Marketing Association's "Marketing Power" Site

The Association for Services Management International (AFSM)

Customer Care Alliance

IBM Research - Services Sciences, Management, and Engineering

Information Technology Services Marketing Association

The Service Research and Innovation Initiative (SRII)

The Service and Support Professionals Association (SSPA)

SERVICES-SPECIFIC JOURNALS

The Journal of Services Marketing

The Journal of Marketing

The Journal of Service Research 

Professional Services Journal

International Journal of Services Industry Management

SERVICES-SPECIFIC NEWSLETTERS

SIGN UP - to receive the Center for Services Leadership Quarterly E-Newsletter

Services Revenue Newsletter - Center for Services Marketing

Services Business Review

Peppers & Rogers E-Newsletter