FACULTY RESEARCH ABSTRACTS

This collection of abstracts is representative of the research being conducted by the Center for Services Leadership and Marketing Department faculty at Arizona State University. This is not an exhaustive collection of all the research being done. Rather, it represents projects that are sponsored by the Center for Services Leadership's member firms and projects that are focused specifically on the core research competencies of the Center. If you have any questions on CSL Research, please contact us at 480-965-6201.

2009 Faculty Research Abstracts Table of Contents

The abstracts book is divided into three sections around the following topics. Each section below contains the relevant abstracts (PDF):

Service Excellence

Services and Technology

Services Strategy

You may also download the entire 2009 CSL Research Abstracts Collection.