csl-feedhttp://author.wpcarey.asu.edu/The Center for Services Leadership - W. P. Carey School of BusinessThu, 23 May 2013 21:07:20 +0000CommonSpot Content Server<description><h2 title="Upcoming Events">UPCOMING EVENTS <a href="http://wpcarey.asu.edu/csl/index.cfm?xml=csl-feed,RSS2.0" target="_blank"><img alt="RSS Feed" src="/csl/images/feed-icon-14x14.png" border="0" height="14" width="14" /></a></h2> <p><a id="http://wpcarey.asu.edu/csl/online-courses/servicerecovery.cfm|" href="http://wpcarey.asu.edu/csl/online-courses/servicerecovery.cfm">Online Course: Recovering from Service Failures<br /> June 3-28, 2013</a><br /> </p> <p><a id="http://wpcarey.asu.edu/csl/online-courses/Delivering-Service-Quality-at-the-Front-Line.cfm|" href="http://wpcarey.asu.edu/csl/online-courses/Delivering-Service-Quality-at-the-Front-Line.cfm">Online Course: Delivering Service Quality at the Front Line<br /> July 1-26, 2013</a></p> <p><strong>RECENT UPDATES</strong></p> <p><a id="http://wpcarey.asu.edu/csl/events-programs/webcasts.cfm|" href="http://wpcarey.asu.edu/csl/events-programs/webcasts.cfm">New Webcast: Boundless Service Innovation</a><br /> </p> <p><a id="http://wpcarey.asu.edu/csl/online-courses/online-courses.cfm|" href="http://wpcarey.asu.edu/csl/online-courses/online-courses.cfm">Online Service Leadership Courses</a><br /> </p> <p><a id="http://wpcarey.asu.edu/csl/knowledge/upload/Service_Blueprinting.pdf|" href="http://wpcarey.asu.edu/csl/knowledge/upload/Service_Blueprinting.pdf">Service Blueprinting: A Tool to Improve Your Customers' Experiences</a><br /> </p> <p><a id="CPNEWWIN:NewWindow^top=,left=,width=,height=,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://www.knowwpcarey.com/article.cfm?cid=11&amp;aid=1309|" onmouseover=" return window.status='http://www.knowwpcarey.com/article.cfm?cid=11&amp;aid=1309'; " onmouseout=" return window.status=''; " href="javascript:HandleLink('cpe_83421_0','CPNEWWIN:NewWindow^top=,left=,width=,height=,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://www.knowwpcarey.com/article.cfm?cid=11&amp;aid=1309');">Growth Strategy Through Customer Service: Honeywell Aerospace Ups the Ante</a><strong><br /> </strong></p> <p><a id="http://inbusinessmag.com/just-in/holiday-shopping-can-bring-customer-service-worries#.UK03L2drXIU|" href="http://inbusinessmag.com/just-in/holiday-shopping-can-bring-customer-service-worries#.UK03L2drXIU">Holiday Shopping Can Bring Customer-Service Worries</a><br /> </p> <p><a id="http://www.ctssymposium.typepad.com|" href="http://www.ctssymposium.typepad.com">2012 Symposium Blog</a><br /> </p> <p><a id="http://wpcarey.asu.edu/csl/online-courses/online-courses.cfm|" href="http://wpcarey.asu.edu/csl/online-courses/online-courses.cfm">New Online Education Programs</a><br /> </p> <p><a style="" id="http://wpcarey.asu.edu/csl/resources/Podcasts.cfm|" href="http://wpcarey.asu.edu/csl/resources/Podcasts.cfm">Services Podcasts</a></p> <p><a id="Final Services Blueprinting|" href="/csl/upload/FINAL-Services-Blueprinting.pdf" target="_blank">What is Service Blueprinting? (PDF)</a></p> <p><a id="CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://knowwpcarey.com/article.cfm?cid=25&amp;aid=1136|" onmouseover=" return self.status='http://knowwpcarey.com/article.cfm?cid=25&amp;aid=1136'; " onmouseout=" return self.status=''; " href="javascript:HandleLink('cpe_83421_0','CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://knowwpcarey.com/article.cfm?cid=25&amp;aid=1136');">Moving from Products to Services: The Six Big Challenges</a></p> <p><a id="CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://wpcarey.asu.edu/csl/knowledge/customer-rage.cfm|" onmouseover=" return self.status='http://wpcarey.asu.edu/csl/knowledge/customer-rage.cfm'; " onmouseout=" return self.status=''; " href="javascript:HandleLink('cpe_83421_0','CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://wpcarey.asu.edu/csl/knowledge/customer-rage.cfm');">Results from the 2011 Customer Rage Study</a></p> <p><a id="CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://wpcarey.asu.edu/csl/resources/Podcasts.cfm|" onmouseover=" return self.status='http://wpcarey.asu.edu/csl/resources/Podcasts.cfm'; " onmouseout=" return self.status=''; " href="javascript:HandleLink('cpe_83421_0','CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://wpcarey.asu.edu/csl/resources/Podcasts.cfm');">CSL Podcast - The Science of Creating Lifetime Customers</a></p> <p><a id="CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://online.wsj.com/article_email/SB10001424052748703907004576278973476433748-lMyQjAxMTAxMDIwNTEyNDUyWj.html|" onmouseover=" return self.status='http://online.wsj.com/article_email/SB10001424052748703907004576278973476433748-lMyQjAxMTAxMDIwNTEyNDUyWj.html'; " onmouseout=" return self.status=''; " href="javascript:HandleLink('cpe_83421_0','CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://online.wsj.com/article_email/SB10001424052748703907004576278973476433748-lMyQjAxMTAxMDIwNTEyNDUyWj.html');">Mary Jo Bitner in the Wall Street Journal</a></p> <p><a id="http://wpcarey.asu.edu/csl/knowledge/Service-Infusion.cfm|" href="http://wpcarey.asu.edu/csl/knowledge/Service-Infusion.cfm">White Paper: Transforming Through Service</a></p> <p><img alt="paper" src="/csl/images/paper_icon.gif" border="0" height="12" width="10" /> <a id="CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://www.time.com/time/business/article/0,8599,2037970,00.html|" onmouseover=" return self.status='http://www.time.com/time/business/article/0,8599,2037970,00.html'; " onmouseout=" return self.status=''; " href="javascript:HandleLink('cpe_83421_0','CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://www.time.com/time/business/article/0,8599,2037970,00.html');">Steve Brown in Time Magazine: What Happened to Customer Service?</a></p> <p><img alt="paper" src="/csl/images/paper_icon.gif" border="0" height="12" width="10" /> <a id="CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://online.wsj.com/article/SB10001424052748704129204575505943489630732.html|" onmouseover=" return self.status='http://online.wsj.com/article/SB10001424052748704129204575505943489630732.html'; " onmouseout=" return self.status=''; " href="javascript:HandleLink('cpe_83421_0','CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://online.wsj.com/article/SB10001424052748704129204575505943489630732.html');">"How to Keep Your Cool in Angry Times" Wall Street Journal Article</a><br /> </p></description><guid isPermaLink="true">http://wpcarey.asu.edu/csl/index.cfm</guid><link>http://wpcarey.asu.edu/csl/index.cfm</link><pubDate>Wed, 15 May 2013 23:14:33 +0000</pubDate></item></channel></rss>