csl-feedhttp://author.wpcarey.asu.edu/The Center for Services Leadership - W. P. Carey School of BusinessWed, 16 May 2012 00:15:21 +0000CommonSpot Content Server<description><h2 title="Upcoming Events">UPCOMING EVENTS <a href="http://wpcarey.asu.edu/csl/index.cfm?xml=csl-feed,RSS2.0" target="_blank"><img border="0" alt="RSS Feed" src="/csl/images/feed-icon-14x14.png" width="14" height="14" /></a></h2> <p><a id="CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://wpcarey.asu.edu/csl/events-programs/upcoming-webinars.cfm|" onmouseover=" return self.status='http://wpcarey.asu.edu/csl/events-programs/upcoming-webinars.cfm'; " onmouseout=" return self.status=''; " href="javascript:HandleLink('cpe_83421_0','CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://wpcarey.asu.edu/csl/events-programs/upcoming-webinars.cfm');">Join&nbsp;Us for&nbsp;Upcoming&nbsp;Services Webinars</a></p> <p><strong>RECENT UPDATES</strong></p> <p><a id="CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://knowwpcarey.com/article.cfm?cid=25&amp;aid=1136|" onmouseover=" return self.status='http://knowwpcarey.com/article.cfm?cid=25&amp;aid=1136'; " onmouseout=" return self.status=''; " href="javascript:HandleLink('cpe_83421_0','CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://knowwpcarey.com/article.cfm?cid=25&amp;aid=1136');">Moving from Products to Services: The Six Big Challenges</a></p> <p><a id="CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://wpcarey.asu.edu/csl/knowledge/customer-rage.cfm|" onmouseover=" return self.status='http://wpcarey.asu.edu/csl/knowledge/customer-rage.cfm'; " onmouseout=" return self.status=''; " href="javascript:HandleLink('cpe_83421_0','CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://wpcarey.asu.edu/csl/knowledge/customer-rage.cfm');">Results from the 2011 Customer Rage Study</a></p> <p><a id="CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://wpcarey.asu.edu/csl/resources/Podcasts.cfm|" onmouseover=" return self.status='http://wpcarey.asu.edu/csl/resources/Podcasts.cfm'; " onmouseout=" return self.status=''; " href="javascript:HandleLink('cpe_83421_0','CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://wpcarey.asu.edu/csl/resources/Podcasts.cfm');">CSL&nbsp;Podcast - The Science of Creating Lifetime Customers</a></p> <p><a id="CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://online.wsj.com/article_email/SB10001424052748703907004576278973476433748-lMyQjAxMTAxMDIwNTEyNDUyWj.html|" onmouseover=" return self.status='http://online.wsj.com/article_email/SB10001424052748703907004576278973476433748-lMyQjAxMTAxMDIwNTEyNDUyWj.html'; " onmouseout=" return self.status=''; " href="javascript:HandleLink('cpe_83421_0','CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://online.wsj.com/article_email/SB10001424052748703907004576278973476433748-lMyQjAxMTAxMDIwNTEyNDUyWj.html');">Mary Jo Bitner in the Wall Street Journal</a></p> <p><a id="http://wpcarey.asu.edu/csl/knowledge/Service-Infusion.cfm|" href="http://wpcarey.asu.edu/csl/knowledge/Service-Infusion.cfm">White Paper: Transforming Through Service</a></p> <p><img border="0" alt="paper" src="/csl/images/paper_icon.gif" width="10" height="12" />&nbsp;<a id="CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://www.time.com/time/business/article/0,8599,2037970,00.html|" onmouseover=" return self.status='http://www.time.com/time/business/article/0,8599,2037970,00.html'; " onmouseout=" return self.status=''; " href="javascript:HandleLink('cpe_83421_0','CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://www.time.com/time/business/article/0,8599,2037970,00.html');">Steve Brown in Time Magazine: What Happened to Customer Service?</a></p> <p><img border="0" alt="paper" src="/csl/images/paper_icon.gif" width="10" height="12" />&nbsp;<a id="CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://online.wsj.com/article/SB10001424052748704129204575505943489630732.html|" onmouseover=" return self.status='http://online.wsj.com/article/SB10001424052748704129204575505943489630732.html'; " onmouseout=" return self.status=''; " href="javascript:HandleLink('cpe_83421_0','CPNEWWIN:NewWindow^top=10,left=10,width=500,height=400,toolbar=1,location=1,directories=0,status=1,menubar=1,scrollbars=1,resizable=1@http://online.wsj.com/article/SB10001424052748704129204575505943489630732.html');">"How to Keep Your Cool in Angry Times" Wall Street Journal Article</a><br /> </p></description><guid isPermaLink="true">http://wpcarey.asu.edu/csl/index.cfm</guid><link>http://wpcarey.asu.edu/csl/index.cfm</link><pubDate>Thu, 05 Apr 2012 16:33:09 +0000</pubDate></item></channel></rss>