Neeli Bendapudi
Associate Professor of Marketing, Director, Institute for Managing Services
The Ohio State University
Len Berry
M.B. Zale Chair of Retailing & Marketing Leadership
Texas A&M University
David Bowen
Robert and Katherine Herberger Chair in Global Management & Professor of Management
Thunderbird, The American Graduate Schoolof International Management
Steven Brown
Professor of Marketing
C.T. Bauer College of Business - University of Houston
Ko de Ruyter
Professor of Interactive Marketing and Professor of International Service Research and Chairman of the Department of Marketing
Maastricht University
Bo Edvardsson
Professor and Director, Service Research Center
University of Karlstad, Sweden
Ray Fisk
Professor and Chair Department of Marketing
Texas State University
Christian Gronroos
Professor of Service and Relationship Marketing and Chairman of the Board for the Research and Knowledge Centre
Swedish School of Economics and Business Administration, Finland
Kevin Gwinner
Associate Professor and Department head of Marketing
Kansas State University
Jos Lemmink
Professor of Marketing and Market Research and director of the Maastricht Academic Center for research in Services
Maastricht University
Kay Lemon
Associate Professor of Marketing
Boston College
Matt Meuter
Professor of Marketing
California State University, Chico
Stefan Michel
Assistant Professor of International Marketing
Thunderbird, The Garvin School of International Mgmt.
Aleda Roth
Burlington Industries Professor of Supply Chain Management
Clemson University
Steve Tax
Professor and Francis G. Winspear Scholar; Service Management
University of Victoria, Canada
David Tse
Professor of International Marketing & Director
Chinese Management Center,
Hong Kong University
Peter Verhoef
Professor of Marketing & Director of Customer Insight Center
University of Groningen, The Netherlands
Valarie Zeithaml
David S. Van Pelt Family Distinguished Professor of Marketing
University of North Carolina
