| Sign up to receive the latest information on CSL activities and events, and to receive our quarterly e-newsletter. Services Leadership Practicum
May 12-15, 2008
W. P. Carey School of Business
Arizona State University, Tempe, Arizona
A simulation event that provides hands-on experience in creating and executing a comprehensive strategy for managing all aspects of a service business.
wpcarey.asu.edu/practicum "Creating Value Through Service" 2008 Shanghai Service Symposium
May 23-24, 2008
J. W. Marriott, Shanghai, China
Focusing on the topic of "creating value through service", the Center of Service Marketing and Management at Fudan University in Shanghai, China, and the Center for Services Leadership join together to create this first-of-its-kind event. Senior executives from the service sector, manufacturing, and public service departments will come together to exchange ideas, share opinions and seek cooperation and assistance in order to generate new ideas and new opportunities for the development of the economy and enterprises in China. For more information, visit http://www.fdsm.fudan.edu.cn/csmm/. Qualcomm's 4th Annual Smart Services Leadership Summit in Academic Affiliation with The Center for Services Leadership
July 29-31, 2008
San Diego, California
Mary Jo Bitner, Professor and Academic Director for the Center, will join Qualcomm CEO, Paul Jacobs, and other Smart Services leaders to help define the competitive landscape for 21st-century product manufacturers. With the groundswell of strategic focus on services among product manufacturers, a new kind of leader is emerging - one who is committed to continuous customer-centric value innovation. Smart Services - differentiated post-sales product support, enabled by wirelessly capturing and analyzing real-time product performance information - are poised to radically transform how product companies deliver value to their customers. For more information, visit: qualcomm.com/qes/ssls. The 19th Annual Compete Through Service Symposium
November 5-7, 2008
Ritz Carlton Hotel, Phoenix Arizona
Our flagship event. A dynamic gathering of business leaders focusing on using internal and external service excellence as a source of competitive advantage. Complete details and website coming soon. For details on the 2007 program, visit wpcarey.asu.edu/symposium The 23rd Annual Services Leadership Institute
March 2009
W. P. Carey School of Business
Arizona State University, Tempe, AZ
An exclusive "mini-MBA" program on delivering on your customer's true expectations and competing through your service offerings. Dates and more information coming soon. To see details from our 2008 program, visit
wpcarey.asu.edu/institute.
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