20th Annual Compete Through Service Symposium

November 4-6, 2009
The Ritz-Carlton Hotel – Phoenix, Arizona 

The Compete Through Service Symposium is the only executive education event that helps you and your company focus on the most critical and essential elements of building a strong service culture:

In the coming weeks we will be bringing you our complete 2009 website, featuring a speaker listing, agenda and online registration.  If you have program or registration questions, please contact Alicia Holder, Director of Business Partnerships, at 480-965-6274 or at Alicia.Holder@asu.edu. If you haven’t already, you may SIGN UP to receive updates and information on the Symposium.  If you would like to take a look at our 2008 program information, you may do so by visiting the 2008 Symposium Website.

OUR CONFIRMED 2009 SPEAKERS INCLUDE:

Jim Champy, Chairman
Perot Systems' Consulting Practice
and New York Times' Bestselling Author of Re-engineering the Corporation and Inspire! 

Michael Critelli, Chairman and CEO (Ret.)
Pitney Bowes 

Joseph B. Doyle, Director, Governor's Office of Customer Service and Administrator for the Governor's Office of Consumer Affairs
The State of Georgia

Bob Gilligan, Vice President, GE Energy Transmission & Distribution
GE

Kim Gravell, Vice President, Innovation
Cardinal Health

Rob Hibbard, Vice President, Airport Business Development
Enterprise

Kate Johnson, Senior Vice President, Strategy and Innovation
Oracle

Courtney Klein, Chief Executive Officer
New Global Citizens

Dave Ridley, Senior Vice President, Marketing and Revenue Management
Southwest Airlines

Jim Spohrer, Director & Innovation Champion
IBM Almaden Research Center

Larry Winget, Host of A&E's "Big Spender" an Author of People are Idiots and I Can Prove It!

Emily Yellin, Author, Your Call is (not that) Important to Us: Customer Service and What it Reveals About our World and our Lives

...as well as breakout sessions and interactive panels.