CALENDAR - CSL Events
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The CSL offers online courses designed to provide education in the area of services leadership and excellence. These courses are developed by world-renowned academic faculty and are specifically tailored for those interested in learning how to compete and grow through the use of service and services. For details on all courses currently being offered, visit: wpcarey.asu.edu/csl/onlineeducation.
June 10-13, 2013 - Karlstad, Sweden
QUIS is considered to be the world's leading biannual symposium on service research and brings together the best interdisciplinary academic research and management practice, drawing attendees from over 35 countries. The symposium takes a broad interdisciplinary and international view of service excellence in management. A Best Paper Award will be presented during the conference and a special issue with selected papers from QUIS13 will be published in Journal of Service Management and Cornell Hospitality Quarterly. Researchers and practitioners are invited to submit an abstract describing their rigorous work for consideration for presentation at the conference. For further information, visit http://kau.se/en/ctf/events/quis/quis-13/.
The 24th Annual Compete Through Service Symposium
Presented by the Center for Services Leadership
November 6-8, 2013
The Ritz-Carlton Hotel
Leverage the science of service to brighten your organization's future. Service innovation can build a solid infrastructure for your success in this ever-changing, always-accelerating environment. Now in its 24th year, the Compete Through Service Symposium brings together the most innovative business minds and visionary thought leaders in an engaging, enlightening environment to share ideas that are certain to inspire you. 2013 PROGRAM INFORMATION AND REGISTRATION IS COMING SOON! For information on our recently held 2012 program, visit: wpcarey.asu.edu/symposium.
The 27th Annual Services Leadership Institute
March 11-13, 2013
W. P. Carey School of Business
Arizona State University, Tempe Campus
The Services Leadership Institute is a "mini-MBA" program that brings together leading academicians along with seasoned business leaders to show you how to apply a proven process for service quality in your organization. You will identify key improvement points to make the greatest impact on delivering what your customers really expect and what they need to remain loyal. 2014 DATES ARE COMING SOON! For more information, visit the website for last year's program at: wpcarey.asu.edu/institute.