CALENDAR - CSL Events
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The 23rd Annual Compete Through Service Symposium
Presented by the Center for Services Leadership with IBM
November 7-9, 2012
The Ritz-Carlton Hotel
Phoenix, Arizona
Leverage the science of service to brighten your organization's future. Service innovation can build a solid infrastructure for your success in this ever-changing, always-accelerating environment. Now in its 23rd year, the Compete Through Service Symposium brings together the most innovative business minds and visionary thought leaders in an engaging, enlightening environment to share ideas that are certain to inspire you. We are currently working to shape our 2012 program and website. In the meantime, you can visit wpcarey.asu.edu/symposium for details on the 2011 Symposium. For questions on speakers and sponsorship, you may contact Alicia Holder, Director of Business Partnerships at Alicia.Holder@asu.edu or (480) 965-6274.
One-Day Workshop
Summer 2012 - Dates TBD
W. P. Carey School of Business
Arizona State University Tempe Campus
This is our one of a kind workshop for you to learn the Services Blueprinting tool - one of the best methods for measuring service success for your company. If you would like more information about the workshop, visit: wpcarey.asu.edu/blueprinting.
Spring 2012 - Dates TBD
W. P. Carey School of Business
Arizona State University, Tempe Campus
Now in its 27th year of success, the Services Leadership Institute is a "mini-MBA" program that brings together leading academicians along with seasoned business leaders to show you how to apply a proven process for service quality in your organization. You will identify key improvement points to make the greatest impact on delivering what your customers really expect and what they need to remain loyal. The 2012 program was recently held and we are looking forward to our next Institute in the Spring. Complete details will be coming soon. For more information, visit wpcarey.asu.edu/institute.
