Kevin Burkhard

Director, Strategic Initiatives

Kevin.Burkhard@asu.edu
Office: BAC 449
Phone: 480-965-5235
Fax: 480-965-2180

Kevin Burkhard is the Director of Strategic Initiatives for the Center for Services Leadership. He is responsible for providing leadership and coordination of high-impact initiatives that will further the Center's vision. In this role, he works closely with members of the academic, business, and government communities to advance global thought leadership in services science and deliver superior value to key Center stakeholders.

Prior to joining the Center, Kevin was a management consultant with significant experience advising senior business leaders. He most recently was Vice President of Consulting Solutions at Synovate. At Synovate, he co-led the growth and management of the Consulting Solutions group by driving marketing and business development, leading client engagements, developing intellectual property, and transferring knowledge.

Before joining Synovate, Kevin was a Senior Practice Associate at McKinsey and Company in Los Angeles. He was a core member of the Firm's Service Strategy and Operations Practice. While at McKinsey, he led and supported client engagements and developed Firm expertise in Service Growth for Product-Based Companies, Customer Care in the New Economy, and Revenue Generation through Contact Centers.

Kevin earned his M.B.A. in Services Marketing from Arizona State University in 2000. He also holds a B.A. in Political Science from The University of North Carolina at Charlotte.