The 22nd Annual Services Leadership Institute

March 24-26, 2008
Arizona State University - Tempe Arizona

"I will carry the tools I learned at the Institute with me throughout my career and life - I have a passion for sharing this experience with others."
- Kevin Bencz, Customer Support, Marketing Manager
Caterpillar

Do you know what your customers truly want from you? How do they receive your services offerings in the way that works best for them? What is the service experience they are seeking? What is the price they are willing to pay?

The Institute is an exclusive "mini-MBA" program on delivering your customer's true expectations and competing through your service offerings.  The program is limited to 55 seats and typically sells out, so don't miss this one of a kind development opportunity, REGISTER TODAY.

The Services Leadership Institute will bring together leading academicians along with seasoned business leaders to show you how to apply a proven process for service quality in your organization.

Program or Content Questions?
Contact Alicia Holder at (480) 965-6274 or via e-mail at Alicia.Holder@asu.edu