CENTER FOR SERVICES LEADERSHIP

The following areas are some of the many resources provided to the academic and business community based on the research conducted at the CSL.
 
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Abstracts collection of research currently being conducted by the Center for Services Leadership and W. P. Carey School of Business faculty at Arizona State University.
 
 
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Service Science is an emerging (multi)discipline that focuses on fundamental science, models, theories and applications to drive innovation, competition, and quality of life through service(s).
 
 
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Concise articles designed to help you in leading your company toward service excellence.
 
 
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Services Marketing: Integrating Customer Focus Across the Firm.  A comprehensive review and analysis of services marketing issues, practice, and strategy through a variety of methods.
 
 
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Links to other organizations and resources we highly recommend for professionals, academics and students who are interested in learning more about strategic marketing.
 
 
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A collection of recommended books and articles for professionals, academics and students who are interested in learning more about strategic marketing.
 
 
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Meet our world renowned research team.
 
 
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Our by-invitation international group of Faculty Fellows.